Full-time Food & Beverage Supervisor

Splish Splash Water Park•Bristol, CT

2d•Onsite

About The Position

The Food & Beverage (F&B) Supervisor is responsible for managing operations of our F&B locations throughout Lake Compounce. The day-to-day responsibilities of this role include overseeing all F&B locations and hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls.

Requirements

High School diploma or equivalent preferred; Equivalent work experience will also be considered
2-3 years of previous work experience in food service, quick service, or restaurant setting.
Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines
Must be at least 18 years of age to comply with Connecticut Child Labor Laws
Must possess a valid driver’s license and clean driving record
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have negative TB test results within the last 2 years
Must have reliable transportation to and from your scheduled shifts
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to withstand heat and humidity from the food preparation equipment
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Nice To Haves

Multi-unit management experience preferred
1+ previous supervisory experience a plus, preferably in a food or restaurant setting
Previous amusement park, theme park, or waterpark experience a plus
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Spanish or other bilingual language skills are a plus

Responsibilities

Provide enhanced support to front-line hosts, with a primary focus on delivering hands-on, in-person training at park stands to elevate service standards
Maintain a full-time leadership presence across all operating hours and days during peak full-time operations to ensure seamless execution
Drive consistency and excellence in F&B operations, ensuring peak product quality and optimal inventory availability
Actively manage in-park labor and staffing levels to maximize efficiency and directly reduce guest wait times
Mentor and develop seasonal management staff to build robust bench strength and cultivate future leadership
Reinforce and uphold strict food safety practices and regulatory standards through continuous, active oversight
Monitor cost of sales and enforce waste-mitigation standards to maximize food and beverage profitability
Lead by example, attitude, and as a representation of Lake Compounce and Herschend’s core values and Lead with Love principles
Act as an approachable mentor and coach to all assigned hosts and leadership
Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline
Ensure that all required meal and other breaks are being given in accordance with Connecticut law
Assist with team scheduling and timekeeping activities
Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate
Interfaces with maintenance on all equipment or physical plant needs
All other duties assigned by leadership