Food & Beverage Supervisor

Olympic Club•San Francisco, CA

7h•Onsite

About The Position

The Olympic Club, a private member athletic and country club in San Francisco, seeks a Food and Beverage Supervisor for its Lakeside Clubhouse. The club offers members two campuses, 19 sports, world-renowned golf courses, exceptional social and athletic programs, 18 hotel rooms, and 5 Food & Beverage outlets. The City Clubhouse is near Union Square, and the Lakeside Clubhouse is located by the ocean. Under the direction of the Lakeside Management Team, the Food and Beverage Supervisor will oversee and assist with the daily operations of the Champions Bar and Main Dining Room. This role will also support banquets and club events. The supervisor will maintain an "on the floor" presence during peak hours, supervise the member and guest experience, and prepare staff schedules in coordination with management. They will ensure staff accountability for Olympic Club service standards and collaborate with management, the Executive Chef, and the Catering Department to ensure food quality, consistency, appearance, and value. Responsibilities include assisting with menu updates, specials, and club website updates, ensuring compliance with all safety, health, and alcohol service laws, and resolving member/guest issues.

Requirements

Candidate should have a passion for creating outstanding guest service experience and be able to ensure that all member requests and expectations are met and exceeded daily.
Candidates must be able to work proactively and anticipate service needs well as function team player.
Candidate also must be able to think clearly, analyze, and resolve problems in a timely manner, while exercising good judgment in all situations.
Strong computer skills, including Northstar POS, Excel and Outlook.
Ability and knowledge to update the Club website.

Nice To Haves

Previous supervisory/management experience in a hospitality environment.
Works well with a diverse group of employees.
Succeeds as a role model for professional behavior and meeting Club standards including strong problem-solving skills, solid decision making and good judgement.
Willingness to learn, able to apply what is taught, improve upon it and teach others.
Self-motivated, takes initiative in finding and presenting solutions.
Team Player.
Strong organizational skills.
Oral and/or written communication skills in Spanish or Tagalog desired.

Responsibilities

Supervise service in the Champions Bar, main dining room, and banquets.
Assist in the coordination of banquets and in-house special events with the Catering department.
Floor supervision during restaurant and banquet service.
Assist with overall direction, execution, coordination, and ongoing evaluation of the F&B and Banquet operations.
Interact with members and ensure the quality of guest and member service.
Maintain reservations via e-mail and phone and make updates to the Club website.
Address employee issues on the spot and report them directly to Food and Beverage Director for resolutions.
Hold accountable Olympic Club standards and procedures for the Food and Beverage staff including guest service standards and Food and Beverage guidelines set forth by the Food and Beverage Director.
Conduct daily pre-shift meetings and assist with comprehensive training sessions to include but not limited to service standards, daily operational updates, menu items/specials, and safety.
Assist in expediting food in restaurants to monitor consistency and timeliness of service.
Manage Northstar POS for food and wine menu revisions.
Regular attendance required based on business expectations and needs.
Adheres to all federal, state, local and San Francisco laws regarding health, safety, and employment.