Food & Beverage Supervisor (One-Year Contract, Full Time)

Donalda Club • Toronto, ON

1d • CA$50,000 - CA$55,000 • Onsite

About The Position

Under the supervision and direction of the Restaurant Manager, the Food & Beverage Supervisor will perform his/her duties and assume responsibilities related to all the clubs dining areas including casual dining, banquets and fine dining. The Food & Beverage Supervisor will ensure a high-quality dining experience of members and guests including quality of service from servers and bartenders, cleanliness of the dining area, resolving service issues, and other issues that arise, etc. The incumbent is expected to have strong supervisory and leadership skills, organizational skills, attention to detail and be able to work under pressure in a fast-paced environment.

Requirements

• Completion of High School Education (Grade 12) is required
• Three (3) to Five (5) years of experience in the Hospitality Field is required
• Two (2) years in a supervisory position in the hospitality field is required
• Smart Serve is required
• Computer skills: Proficient in Microsoft Office (Word and Excel) and the use of the Internet is required
• Minimum typing speed: 30-40 WPM
• Team player with a willingness and ability to learn; punctual; highly motivated, reliable with good judgement is a must
• Must be able to work a variety of shifts including days, evenings, weekends and holidays
• Must be well-groomed, mannerly, and friendly to ensure a good dining experience for members and guests
• Must be able to work under pressure in a fast-paced environment
• Strong communication skills, both written and verbal are required
• Smart Serve certificate is required

Nice To Haves

• Degree or Certificate at a Post-Secondary institution in F&B Management or a related field
• Private Club is preferred
• Wine Certification or Sommelier Certification is an asset
• Knowledge of JONAS program is considered an asset
• Wine Certification or Sommelier certification is an asset

Responsibilities

• Ensure that all members and guests are received and greeted in a welcoming, friendly and professional manner.
• Ensure all opening and/or closing duties are assigned and correctly completed by service staff.
• Conduct pre-service employee briefings. Communicate necessary information to servers to ensure every aspect of the dining area will run smoothly including menu ingredients, beverage information, assigning sections, soup of the day and specials of the day, etc.
• Ensure service staff are properly trained, groomed, equipped, and educated about the menu and beverages offered for all events to ensure superior service.
• Describe and suggestively sell any available appetizers, entrees, desserts, alcoholic beverages and wines to members and guests.
• Coordinate food service between kitchen and service staff to ensure members and guests are provided with their meals in a timely manner.
• Provide assistance with the service of food and beverages in the dining areas and for special functions when needed.
• Supervise and evaluate dining room staff frequently to ensure proper service standard is provided to members and guests.
• Serve as the Club’s opening or closing manager or manager on duty.
• Perform daily inspections of all table settings to ensure proper appearance.
• Responsible for the security of items in dining area (Chinas, Glassware, Silverware, etc.)
• Manage reservations received from Reception in the reservation book. Ensure that any special requests including dietary restrictions are communicated with other Food & Beverage Supervisors, Kitchen staff and the Executive Chef.
• Handle all service issues from guests and members in a professional manner.
• Work alongside members of the Food & Beverage management team to ensure excellent services are provided to members and guests in F&B related functions and that revenue control procedures are continually followed.
• Assist with table clearing and re-setting of tables as needed.
• Execute regular inspections on all service areas and equipment to ensure a clean, safe and above standard environment for members, guests and staff. Ensure all safety, accident and emergency policies and procedures are in place and consistently followed.
• Ensure that established rules, regulations and policies are properly being followed.
• Ensure local, provincial laws and the Club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Assist in dining room inventory assessments.
• Provide seating plan, layout and design recommendations as needed to the Food & Beverage managers.
• Suggest decorations for special themes in the casual/fine dining areas.
• Suggest when additional service supplies and small equipment are needed.
• Evaluate the casual/fine dining experience on an ongoing basis and recommend methods of improving the dining facilities.
• Serve guests a variety of different beverage including Wine, Spirits, Beer and other non-alcoholic beverages in a professional manner according to Donalda Club recipes and standards.
• Assist the manager with bar inventory on a monthly basis.
• Perform other tasks and special projects that may arise in the Food and Beverage department.
• Enforces all safety policies and procedures to ensure that employees are complying with OHSA and its regulations.
• Investigates all employee accidents thoroughly and immediately by following the accident investigation procedures included in the Health and Safety Manual.
• Files WSIB documentation within 3 days if an accident requires the employee to seek attention from a health care professional.
• Ensures that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, Food Handling, Personal Protective Equipment training, Job Safety Analysis, and emergency procedures.

Benefits

• Criminal Background Check: Candidates 18 years or older may be required to complete a criminal background check. Details will be provided through the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED