Food & Beverage Supervisor
About The Position
This role directs the daily work activities of assigned personnel within the Food and Beverage facility, ensuring sufficient staffing and establishing policies and procedures for team members, including safety and personal hygiene. The supervisor acts as a dynamic and energetic leader, fostering teamwork, morale, motivation, and open communication. They serve as a role model and coach, developing team members by setting clear expectations and providing recognition for superior performance. The position is responsible for ensuring venue products and the Food and Beverage experience delight guests, requiring visibility in all areas to ensure guest expectations are met. Key duties include managing team member performance, conducting informative huddle sessions, responding to guest feedback, supervising front-line team members, maintaining employee records, and adhering to all internal controls, policies, and procedures. Additionally, the role involves managing appropriate inventories, ensuring regulatory compliance, and cooperating with the food & beverage production management team.
Requirements
- Must be 21 years of age
- Must have excellent leadership and customer service/communication skills
- Excellent verbal and written communication skills required
- Excellent problem solving and critical thinking skills required
- Must have a professional experience, be able to lead people and be a team player
- Work requires schedule flexibility which may include nights, weekends, and holidays
- Work requires knowledge of computer programs- Microsoft Suite
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand.
Nice To Haves
- College degree in culinary arts, hospitality or hotel management preferred
- Previous supervisory experience in high volume restaurant industry preferred
Responsibilities
- Directs the daily work activities of assigned personnel within the Food and Beverage facility
- Ensures sufficient staffing of all Food and Beverage areas
- Establishes policies and procedures for Food and Beverage team members, to include safety and personal hygiene
- Ensures that team members have all required certification validated
- Perform routine inspection of all Food and beverage areas and equipment
- Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication
- Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
- Ensures that team members clearly understand and are held accountable for their performance expectations
- Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
- Ensures venue products and Food and Beverage experience surprises and delights the guests
- Visible in all areas engaged with guests and team members, ensuring all guests expectations has been met
- Manage team members performance according to spot light behaviors
- Ability to conduct a fun informative huddle session
- Solicits and responds to guest feedback by direct interaction
- Supervises all front line Food & Beverage team members, which includes maintaining proper employee relations, recognition, evaluating performance and administering discipline
- Portrays ability to maintain an exciting and fun environment
- Responsible for maintaining all employee records
- Adheres to all Internal Controls, policies & procedures
- Responsible for appropriate/accurate inventories of supplies
- Ensures compliance with all regulatory, internal controls, policies and procedures
- Communicates and cooperates with the food & Beverage production management team
- All other job duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
