Food & Beverage Supervisor

HEI Hotels and Resorts•Braselton, GA

1d•Onsite

About The Position

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Requirements

High School Diploma or equivalent required.
Knowledge of Food & Beverage operations.
Hotel experience preferred.
Ability to use point of sale.
Ability to communicate Excel, Word, Power Point, spreadsheet
Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Monitor server’s adherence to all service standards.
Supervise service of guests, watchful of guest cues, body language, needing service.
Assist in developing training manual for all positions overseen.
Ability to train and perform all restaurant duties
Assisting in on-boarding of new associates
Coaching associates with a positive demeanor and helping them reach their potential
Perform pre-shifts, communicate hotel happenings, set standards of the shift, discuss opportunities and wins from previous shift.
Monitor and communicate Medallia, survey, responses in pre-shift
Oversee Communication board compliance
Oversee and monitor side work duty completion.
Monitor Attendance Compliance, record infractions and report
Oversee, Monitor associate breaks
Oversee, monitor time logs
Assist in serving, bartending, host(ess) as needed
Maintain bank to HEI Hotels and Resorts standards.
Read daily communication sheets from previous shift and prepare one for the following shift.
Check floor plan for appropriate coverage.
Check Bar for cleanliness and set up.
Check service stands and aisle areas.
Check tables for cleanliness and proper set up.
Follow ECOSURE guidelines
Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
Tips certification
Assist in compliance of Beverage requisition process. Sign off on requests and delivery.
Communicate daily with restaurant manager regarding special events, house counts
Consult directly with Clients in organizing, planning private events in restaurant. Be the primary contact.
Assist Management in beverage control, inventory and all month end requirements.
Assist management in beverage, food menu development
Assist management in outlet marketing efforts, seasonal specials, special of the day, off site events, representation of outlet
Generate and monitor reports, data as needed for DOFB
Formulate excel spreadsheets, power point presentations, as needed for DOFB
Executing any special projects in time assigned
Assist in payroll process as designated by FB management
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rule.
Perform any other job related duties as assigned.