Food & Beverage Supervisor
About The Position
Oversee the flow of guests within the club by managing the reservations system and host team. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting. Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day. Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations. Inspect dining and serving areas to ensure cleanliness and proper setup. Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service. Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.). Order or requisition supplies and equipment for tables and serving stations. Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices. Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints. Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner. Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Supervise general cleaning tasks using standard products as assigned to adhere to health standards. Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Other duties as assigned.
Requirements
- Wine and cocktail knowledge
- Knowledge of standard products for cleaning
- Ability to foster and promote a cooperative and harmonious working climate
- Ability to ensure a safe working and guest environment
Nice To Haves
- Experience with reservations systems
- Experience with POS reporting
- Experience with cash handling
- Experience with inventory management
- Experience with HR/Payroll administrative duties
Responsibilities
- Oversee the flow of guests within the club by managing the reservations system and host team
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting.
- Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
- Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
- Order or requisition supplies and equipment for tables and serving stations
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
- Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints.
- Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner
- Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
- Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
- Ensure a safe working and guest environment to reduce the risk of accident
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
