Food & Beverage Supervisor

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

4d•$28 - $30•Onsite

About The Position

Provide friendly, courteous and efficient service to all guests clearing and setting up tables. Clean and set up tables in the outlet and perform other food service-related duties, including food running as needed. Attend daily line ups to ensure grooming guidelines and standards are set for the day. Communicate station allocation, side works, F&B specials and daily events. Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints in a friendly and professional manner. Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Interact positively with customers promoting The Ranch facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate, and document reservations. Maintain communication with all departments to ensure customer service needs are met. Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. Assist is the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies. This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above. In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch Laguna Beach: Provide direct service to guests as needed, including, but not limited to, order taking, serving tables, bussing tables, and cashier duties.

Requirements

High school or equivalent education required
Minimum of three years food and beverage service background
At least one year restaurant supervisor or management required
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to supervise subordinate team members, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
Knowledge of The Ranch operations, its services, and facilities and of The Ranch food and beverage operations.
Overall knowledge of food and alcoholic beverages.
Must possess basic computational ability.
Must possess basic computer skills.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Nice To Haves

bachelor’s degree preferred
The ideal candidate will have operated a high-level fine dining establishment for one to two years.
Experience in a full-service restaurant in a hotel/resort environment desired.

Responsibilities

Attend daily line ups to ensure grooming guidelines and standards are set for the day.
Communicate station allocation, side works, F&B specials and daily events.
Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers.
Handle guest complaints in a friendly and professional manner.
Monitor and supervise set up and maintenance of service area to ensure that it is up to standard.
Interact positively with customers promoting The Ranch facilities and services.
Resolve problems to the satisfaction of involved parties.
Answer telephones in a clear voice, coordinate, and document reservations.
Maintain communication with all departments to ensure customer service needs are met.
Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
Give guidance toward improvement and make necessary adjustments for consistency.
Assist is the completion of reports on production and necessary requisitions.
Assist in regulation of distribution of necessary supplies.
Provide direct service to guests as needed, including, but not limited to, order taking, serving tables, bussing tables, and cashier duties.