Food Beverage Supervisor ("Supervisor de Alimentos y Bebidas")

Azul Hospitality • Phoenix, AZ

2d • $26 - $26 • Onsite

About The Position

Supervise and organize the hotel's Food & Beverage outlets to maintain high standards of food and beverage quality, service, and merchandising while maximizing profits. Ensure a positive guest experience by taking ownership of situations and following up on requests. The role works closely with the F&B leadership team and includes overseeing outlet operations, service and product quality, staffing, training, inventory, supplies, and compliance with brand and hotel procedures.

The position is based at AC Element Phoenix City North in Phoenix, Arizona. It is listed as full-time/part-time, with any shift, at $26.00 per hour. Schedules may vary to meet hotel business needs. The supervisor is expected to maintain a professional appearance and positive attitude, attend required meetings and training, and follow hotel policies and safety standards.

Requirements

• High school diploma or equivalent required.
• Three to five years of Food & Beverage operations experience required.
• Must be at least 21 years old to serve alcohol.
• Safe Server Alcohol and Food Handlers certifications required.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal, written, and electronic communication skills; strong leadership and customer-relations skills; and attention to detail and organizational ability.
• Intermediate computer skills and basic computational skills; knowledge of computer programs, mathematics, and budgetary analysis.
• Knowledge of Windows OS, MS Office, PMS, PBX, key systems, and POS.
• Ability to work independently, take a hands-on approach, analyze and anticipate user needs, and exercise judgment to ensure appropriate tools are available at the property level.
• Ability to resolve issues and effectively work with internal and external customers, including handling conflict with patience, tact, and diplomacy and collecting accurate information.
• Thorough knowledge of food products, standard recipes, and proper preparation; ability to assess quality, taste, texture, presentation, and preparation.
• Ability to conduct meetings and menu briefings and maintain communication between line staff and departmental managers.
• Ability to perform essential functions with or without reasonable accommodation.
• Must maintain regular attendance and attend scheduled training sessions and meetings.
• Must maintain a neat, clean, and well-groomed appearance in accordance with property grooming and uniform standards.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Support and supervise hotel Food & Beverage outlets in coordination with the F&B leadership team.
• Maintain communication with vendors and suppliers to support timely rollout of seasonal food options.
• Participate in monthly, quarterly, and annual department inventories and submit inventory reports to accounting promptly.
• Monitor service and product quality; cooperate in menu planning and preparation; and order food and beverage supplies.
• Stay current on brand requirements and restaurant changes, and attend mandatory meetings.
• Lead and coach the team to achieve exceptional guest service and staff satisfaction.
• Maintain a high-energy, positive, professional demeanor and appearance.
• Perform general cleaning according to hotel procedures and safety and health standards.
• Review customer acceptance of the restaurant and bar, and recommend operating or marketing policy changes to management when sales or market conditions indicate a need.
• Evaluate staff performance and encourage improvement.
• Maintain food quality and consistency in food delivery and standards.
• Arrange, provide, and supervise new-staff training, including property familiarization, operating procedures, and policies.
• Cross-train staff across positions and equipment in the area of responsibility; implement and follow up on checklists; and retrain staff as needed.
• Model and uphold hotel policies and procedures and high standards of conduct, punctuality, and work performance.
• Assist with guest inquiries and follow company, safety, and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable duties requested by direct or indirect supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED