Food Beverage Shift Supervisor

Island Resort & Casino•Harris, MI

10d•Onsite

About The Position

The Food Beverage Shift Supervisor is responsible for overseeing daily operations within the food and beverage department, ensuring high standards of customer service and operational efficiency. This role involves managing staff, handling customer issues, monitoring sales and inventory, and collaborating with management on special events.

Requirements

Experience in food and beverage operations.
Customer service skills.
Staff scheduling and management abilities.
Training and evaluation skills.
Inventory management.
Understanding of sales, void, and refund procedures.
Ability to work with management on special events.

Responsibilities

Resolve customer complaints and concerns regarding customer service.
Assist with scheduling of adequate staff and assign work duties.
Oversee training for staff in customer service, work procedures, and policies.
Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service.
Make recommendations for improvements on employee performance and quality service.
Record physical bar inventory at the beginning of each month.
Work closely with F & B Director and Managers on special events in bar lounge, convention center/bar, showroom, and outdoor catering events.
Monitor all coupons, discounts, and receipts, ensuring all sales are registered.
Monitor all voids, refunds, and till procedures for accuracy and procedure compliance.
Perform other related duties assigned or requested by F & B Director and Managers.