2nd shift - Food Beverage Supervisor

Mohican Nation • Bowler, WI

2d • Onsite

About The Position

This is a full-time, second shift position for a Food and Beverage Supervisor at the Resort Division. The role involves assuming duties of food and beverage staff as needed, including the Food and Beverage Manager, and working cooperatively with Sous Chefs, potentially supervising back of house kitchen staff. The position requires maintaining high standards of customer service, adhering to all established rules and regulations, and professional conduct. Responsibilities include greeting guests, managing stock levels, operating POS systems and alcohol dispensing units, ensuring accurate revenue handling, training and appraising front-line employees, leading daily duties, collaborating with management on operational deficiencies, aligning with organizational goals, conducting vendor meetings, coordinating equipment maintenance, ensuring department compliance with health codes, handling disputes and complaints, prioritizing tasks, and adhering to all workplace policies and the drug and alcohol-free workplace policy. Adaptability to changing duties is also expected.

Requirements

• High School Diploma or GED required.
• Minimum one year of supervisory experience.
• Excellent communication and leadership skills.
• Ability to remain calm and professional in a fast-paced environment.
• Intermediate math skills and computer proficiency.
• Proficiency with Microsoft Office products.
• Previous cash handling experience required.
• Flexibility to work all shifts, weekends and holidays.
• Ability to work with diverse personalities and foster teamwork.
• A willingness to enhance self-development and adapt to change.
• Attendance at all applicable training sessions.
• Demonstrated ability to maintain a satisfactory working record.
• Eligibility for coverage under the employer’s liability insurance.
• Must be over 21 years old.

Nice To Haves

• two years of food and beverage supervisory experience preferred.
• Bartender certification must be completed within 30 days of hire.

Responsibilities

• Assume duties of food and beverage staff as needed, including the role of Food and Beverage Manager.
• Work cooperatively with Sous Chefs, at times assuming supervision duties over back of house kitchen staff.
• Maintain the highest standards of customer service in line with resort policies.
• Adhere to all established rules, regulations and procedures.
• Must always dress professionally.
• Be punctual and reliable when reporting to work.
• Greeting guests warmly and professionally, treating everyone with respect.
• Assist in maintaining proper stock levels of products and supplies.
• Possess basic knowledge of POS systems and alcohol dispensing units.
• Ensure accuracy in revenue drops and adhere to revenue handling procedures.
• Assist in training and appraising front-line employees, including conducting counseling sessions.
• Lead employees in daily duties, prioritizing tasks as needed.
• Collaborate with the Food & Beverage Manager to address operational deficiencies.
• Understand and align with organizational goals and vision.
• Conduct meetings with vendors as necessary.
• Coordinate equipment maintenance and service.
• Ensure department compliance with health code standards.
• Handle employee disputes and guest complaints professionally.
• Prioritize tasks and manage multiple projects simultaneously.
• Adhere to workplace policies, procedures, and regulations.
• Maintain compliance with drug and alcohol-free workplace policy.
• Maintain compliance with all workplace policies, procedures, ordinances, laws and other expectations.
• Adapt to changing duties based on organizational needs.

Benefits

• plus shift and weekend differential, if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED