Food & Beverage Shift Manager (Harry's Ocean Bar & Grille)

Madison Resorts•Cape May, NJ

27d

About The Position

An iconic Cape May resort hotel, the Montreal Beach Resort remains a favorite destination for beachgoers to the Jersey shore – and has been since 1966. Come join an amazing team with a fun culture while working in the beautiful Cape May environment! The property currently consists of our hotel, which boasts 70+ hotel rooms, a locally favorite restaurant, Harry's Ocean Bar & Grille, which includes Cape May’s only rooftop bar, and of course beach service. The resort is also proud to have Cape May’s only oceanfront liquor store – The Wine Cellar at Harry’s. Perks for being a team member: Benefits for Full-time year-round team members 401k for Full-time year-round team members Discounted merchandise and dining Fun work culture Summary: The role of the Food & Beverage Shift Manager is to manage all aspects of the restaurant front-of-the-house (FOH) activities and personnel leading to new reservations and returning reservations while maintaining quality guest service, guest satisfaction, and to assist the Food & Beverage Manager as directed.

Requirements

High School Diploma or equivalent is preferred.
(2) two years’ experience minimum in the Restaurant industry.
Expected to work on mandatory events and holidays.
Ability to lift up to 40 lbs.

Responsibilities

Know, understand, and adhere to company established policies and procedures.
Ensures guest interactions are always positive.
Smiles with every guest.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Reviewing and approving employee time cards.
Interacts with guests to obtain feedback on product quality and service levels.
Hire, train, manage, and develop employees within responsible areas.
Work and be flexible in being scheduled as needed full time.
Manage the flow of dining room seating.
Have detailed knowledge of seating capacities, station assignments, and storage areas.
Confirm and review reservations on an ongoing basis.
Train hostesses, servers, runners, bar helpers and bartenders. Both formally and at pre-shift.
Review and monitor/reinforce dining room service standards.
Maintain rapport and communicate effectively with other departments and department managers.
Assign and monitor that side work for service staff is being executed, discuss all details with pertinent parties regarding any functions held within the restaurant to ensure efficient and quality service.
Schedule setup, service and supervision of each work shift.
Establish a working money bank for working each shift, secure all payments and end of night shift, and prepare night deposits with bank deposit slips.
Has extensive knowledge of menu, daily specials, promo’s offerings, and is able to convey overall knowledge of property events and locations.
Performs other related duties as assigned.