Food & Beverage Runner

The Portland Regency Hotel & Spa•Portland, ME

18h•Onsite

About The Position

The Portland Regency Hotel & Spa is seeking a Food & Beverage Support Role (Food runner, Busser, Host) to join their team. This position is responsible for timely and efficient food delivery to F&B outlets and guest rooms, while maintaining cleanliness, organization, and strong communication within the team. The role requires a friendly, professional demeanor, strong communication and multitasking skills, and the ability to stand for extended periods and lift up to 25 lbs. Previous restaurant or hospitality experience is preferred, but training is available for the right candidate. The work environment may involve exposure to wet or humid conditions, heat, and kitchen equipment with moderate noise levels typical of a restaurant.

Requirements

Ability to stand for extended periods.
Ability to lift up to 25 lbs.
Previous restaurant or hospitality experience preferred.
Ability to communicate clearly and professionally with guests and team members.
Able to read and interpret documents such as safety rules, policies, and procedures.
Comfortable writing basic reports or messages and speaking confidently with customers or colleagues.
Must be reliable, punctual, and able to work flexible morning shifts, including weekends.
Ability to stand and walk for extended periods.
Frequent talking, hearing, and use of hands and arms; occasional climbing or balancing.
Ability to lift or move up to 25 lbs as needed.
Must be able to adjust focus and have close and distance vision.

Nice To Haves

The right person will be trained.

Responsibilities

Deliver food promptly and accurately to F&B outlets and guest rooms.
Answer and process room service phone orders accurately and efficiently.
Prepare trays and carts for room service delivery, ensuring all necessary utensils and accompaniments are included.
Inspect food and beverage items to ensure they meet quality and presentation standards prior to delivery.
Retrieve room service trays and carts in a timely manner.
Deliver VIP amenities and special orders as assigned.
Maintain knowledge of daily specials and menu offerings.
Assist with resetting tables and seating guests as needed.
Clear dirty dishes and glassware from wait stations and dining areas.
Stock and replenish wait stations, salad dressings, bread stations, and room service supplies as needed.
Maintain cleanliness of kitchen, room service areas, carts, and all workspaces; complete end-of-shift cleaning duties.
Communicate effectively with hosts, servers, bartenders, and kitchen staff to ensure smooth service operations.
Support dining room operations as needed to ensure efficient guest service.