Hudson F&B Ops Manager

Dufry • Hudson, OH

1d • Onsite

About The Position

The Food & Beverage (F&B) Manager oversees the grab-and-go food program within Cleveland International Airport location, ensuring consistent execution, product quality, and exceptional guest service.

Requirements

• Requires 2 years of experience supervising a team of operations professionals engaged in executing food or retail service programs
• Requires 5 years of operations experience engaged in developing and delivering store management, merchandising, and customer service programs
• A bachelor's degree can count for 2 of the 5-year requirement
• Requires food safety certification (ServSafe or equivalent)
• Knowledge of local and federal food safety laws, city/county health inspection requirements, and documentation practices
• Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures
• Strong knowledge of inventory control and stock rotation; proficient in inventory and stock management systems
• Basic financial and P&L awareness (labor, waste, shrink)
• Able to review sales, waste, and inventory data to identify improvement opportunities
• Direct and proactive communicator who provides exceptional customer service
• Business acumen with operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals
• Demonstrated history of understanding the needs of F&B and retail business operations, brand partners, landlord stakeholders, the associate population, and individual store circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Responsibilities

• Oversees daily grab-and-go food operations, owning the end-to-end management of inventory, product presentation, and operational standards across multiple grab-and-go outlets; ensures all products are fresh, properly rotated, and attractively merchandised
• Manages ordering, receiving, and vendor coordination to guarantee timely delivery, minimizes waste, and maintains consistent stock levels
• Monitors and controls inventory, waste, and shrink to achieve cost and margin goals
• Upholds compliance with all food safety, sanitation, and airport regulations
• Partners with Culinary, Retail Operations, and Supply Chain teams on product launches and replenishment plans
• Analyzes sales performance data to drive continuous improvement
• Identifies and resolves operational issues quickly to maintain smooth, efficient service
• Promotes brand standards through quality, presentation, and customer experience

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• 401(k) retirement plan
• Company paid life insurance
• Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager