Food & Beverage Manager (6-Month Contract)

Toronto Cricket Skating and Curling Club•Toronto, ON

34d

About The Position

About the Toronto Cricket Skating and Curling Club: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of more than 4,000 members, with a strong presence in the local social and sporting community. The Club is looking for a Food & Beverage Manager on a 6-month contract to cover a leave. This role leads the Food and Beverage teams in providing a high standard of service excellence to members in multiple dining areas, and is responsible for all a la carte functions within the Club. This role provides leadership and supervision to all Front of House employees, and builds and maintains excellent relationships with our members.

Requirements

Post-secondary graduate in Hospitality, Business, or Marketing required
Standard First Aid and CPR/AED certification required
Food Handler’s Certification and Smart Serve certification required
A minimum of three (3) years' relevant experience in a senior managerial role required
A minimum of five (5) years' progressive hospitality experience required
Must have comprehensive knowledge of menus, food preparation styles, wine, beer and alcohol
Working knowledge of Safety and Sanitations Regulations, Health and Safety Legislation, and AGCO liquor laws
Working knowledge of office equipment, Microsoft Suite (Word, Excel, Powerpoint, Teams), and POS systems
Knowledge in accounting procedures and principles; ability to develop and monitor budgets and financial analysis
Experience in events organization, including budgeting, purchasing, and planning
Excellent written and verbal communication skills
Ability to work under pressure and de-escalate with empathy

Responsibilities

Manages service activities in the multiple dining areas throughout the Club, e.g., Sports Grill, Family Bistro, Sports Bar, dining lounges
Ensures all areas are well-staffed and supervised to provide a smooth running operation
Ensures meals and beverages are served in a professional and timely manner by circulating the dining areas and communicating with the kitchen and serving staff; including staffing, organization and execution of events
Provides leadership to Food and Beverage supervisors and employees
Provides visible, hands-on management on the floor and in the back of house, promoting a team environment that encourages employees to provide exemplary customer service
Provides ongoing support and training for employees to ensure consistent, quality service
Monitors employee performances to ensure a consistent level of service is provided
Provides supervision, problem-solving, decision-making and leadership to employees
Analyzes departmental labour needs, and leads recruitment, onboarding, and training of new Front of House employees
Conducts performance reviews for employees and delivers actionable feedback
Delivers performance management and disciplinary conversations to employees regarding job improvement and/or policy violations
Proactively and responsively manages relationships with members
Forges connections with members and creates personalized experiences
Addresses members’ concerns and complaints effectively and promptly, resolving issues proactively as they arise, and following up with Director of Food and Beverage as required
Manages labour budgets, ensuring smooth department operations within established budget guidelines while still providing top quality service to members, committees and guests
Works in a manner that protects one’s own health and safety, and the safety of fellow employees and members
Works in compliance with Occupational Health & Safety acts and regulations, and follows Club health & safety policies and procedures
Uses personal protective equipment and clothing as directed by the Club
Reports any workplace hazards and dangers to Supervisor or the Joint Health and Safety Committee