Food & Beverage Manager | Courtyard Woburn

CSM Careers • Woburn, MA

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About The Position

The Food & Beverage Manager leads the food and beverage staff to ensure efficient department operations and achievement of business goals. The manager is accountable for guest satisfaction and service standards, staff hiring and development, training, revenue goals, expense and labor management, and maintaining food, beverage, and kitchen standards. The role requires effective communication, collaboration, problem-solving, and the ability to manage competing priorities in a fast-paced environment. It also includes physically demanding work and extended hours based on business needs.

Requirements

• At least 3 years of progressive food and beverage experience.
• At least 1 year of supervisory or management experience.
• Ability to communicate well with people at all levels within and outside the organization.
• Ability to problem-solve with employees and guests.
• Ability to manage multiple priorities in a fast-paced environment.
• High school diploma or GED.
• College degree or equivalent experience.
• Serve Safe, TIPS, or CARE beverage service certification, or ability to obtain certification.
• Ability to lift, push, and pull up to 50 pounds regularly throughout a shift.
• Ability to lift, transport, and connect a keg weighing up to 150 pounds occasionally, with assistance.
• Ability to work extended hours based on business needs and perform physically demanding tasks, including walking, standing, carrying, and lifting throughout an extended shift.

Nice To Haves

• At least 2 years of supervisory or management experience in a hotel setting of similar brand or distinction.
• Experience with a venue of similar size, volume, and reputation for guest satisfaction.

Responsibilities

• Lead food and beverage staff to ensure efficient operations and achievement of business goals.
• Attend appropriate meetings and communicate with responsible staff to address guest and employee needs.
• Ensure food and beverage service standards are met and respond to guest needs promptly.
• Resolve guest complaints courteously, using service recovery when applicable.
• Work alongside staff to train them and model appropriate guest service standards.
• Interview, hire, develop, and train associates; maintain training records.
• Evaluate staff performance, coach associates, set goals, provide ongoing feedback, and recognize performance.
• Deliver discipline and corrective action and make termination decisions.
• Analyze quality issues, identify training needs, and implement improvements using available resources and CSM training policies.
• Ensure company, brand, and department-specific training requirements are met.
• Achieve business revenue goals by developing and implementing service programs.
• Build and maintain client relationships to encourage repeat business and customer referrals.
• Develop and implement operational changes based on sales and guest feedback.
• Manage expenses to maximize hotel profitability.
• Manage labor through scheduling, monitoring, and adjusting staffing based on business needs and the departmental budget.
• Follow CSM procurement guidelines and exercise sound business judgment.
• Manage and maintain company assets within budget guidelines.
• Conduct routine inspections to maintain food, beverage, kitchen, and restaurant standards in accordance with CSM, brand, and applicable regulations.
• Maintain a clean and safe work environment and follow CSM procedures for guest and employee incidents.
• Manage personal workload effectively and communicate clearly in writing and verbally.
• Promote collaboration and a positive, professional work environment.
• Attend daily, weekly, and/or monthly department and hotel meetings to support communication and planning.
• Adhere to all CSM Standard Operating Procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED