Food & Beverage Manager | Courtyard Woburn

CSM Corporation•Woburn, MA

2d•$60,000 - $70,000

About The Position

The Food & Beverage Manager leads food and beverage operations and staff to ensure efficient department performance, achievement of business goals, and guest satisfaction. The role oversees service standards, guest complaint resolution, associate hiring and development, training, performance management, and team motivation. It is also accountable for revenue generation, client relationships, operational improvements based on sales and guest feedback, expense and labor management, procurement, and company assets. The manager conducts routine inspections to maintain food, beverage, kitchen, and restaurant quality and compliance with company, brand, and applicable regulations, while supporting a clean and safe work environment. The position requires effective communication, collaboration, workload management, and attendance at department and hotel meetings.

Requirements

At least 3 years of progressive food and beverage experience.
At least 1 year of supervisory or management experience.
Ability to communicate effectively with all levels within and outside the organization.
Ability to problem-solve with employees and guests.
Ability to manage multiple priorities in a fast-paced environment.
High school diploma or GED.
College degree or equivalent experience.
Serve Safe, TIPS, or CARE beverage service certification, or ability to obtain certification.
Ability to lift, push, and pull up to 50 pounds regularly throughout a shift.
Ability to lift, transport, and connect a keg weighing up to 150 pounds occasionally with assistance.
Ability to work extended hours based on business needs and perform physically demanding tasks, including walking, standing, carrying, and lifting throughout an extended shift.

Nice To Haves

At least 2 years of supervisory or management experience in a hotel setting of similar brand or distinction.
Experience with a venue of similar size, volume, and reputation for guest satisfaction.

Responsibilities

Lead food and beverage staff to ensure efficient department operations and achievement of business goals.
Attend appropriate meetings and communicate with responsible staff to meet guest and employee needs.
Ensure food and beverage service standards are met and guest needs are addressed promptly.
Resolve guest complaints courteously and provide service recovery when appropriate.
Work alongside staff to train them and model appropriate guest service standards.
Interview, hire, develop, and train associates; maintain training records.
Evaluate staff performance, coach associates, and address training needs and quality issues.
Motivate the team by setting goals, providing ongoing feedback, and recognizing associates.
Deliver discipline and corrective action and make termination decisions.
Ensure company, brand, and department-specific training requirements are met, using available resources and following CSM training policies.
Achieve business revenue goals by developing and implementing service programs.
Build and maintain client relationships to encourage repeat business and customer referrals.
Develop and implement operational changes based on sales and guest comments.
Manage expenses, labor, scheduling, procurement, and company assets to support hotel profitability and budget guidelines.
Conduct routine inspections to maintain quality and food, beverage, kitchen, and restaurant standards in accordance with CSM, brand, and local, state, and federal regulations.
Maintain a clean and safe work environment and follow CSM procedures for guest and employee incidents.
Manage personal workload effectively and communicate clearly in writing and verbally.
Promote collaboration and a positive, professional work environment.
Attend daily, weekly, and/or monthly department and hotel meetings to support communication and planning.
Adhere to all CSM Standard Operating Procedures.