Food and Beverage Manager

ASM Global•Richmond, VA

9d•$50,000 - $55,000

About The Position

Legends Global is hiring a full-time Food & Beverage Manager for Dominion Energy Center in Richmond, Virginia, including Carpenter Theatre, Mooney Hall, and Gottwald Playhouse. Reporting to the Director of Food & Beverage, the manager is responsible for the effective operation of venue concessions and related private event bars. The role covers event planning support, staffing, food preparation and production, inventory, cash control, alcohol-service compliance, sanitation, safety, guest service, staff and volunteer training and supervision, troubleshooting, event closing, reconciliation, and reporting. The manager provides event oversight and operational support, maintains client relationships, and helps ensure events run smoothly, efficiently, and profitably. The position may also serve as Banquet Manager for Donor’s Lounge events and assist Premium Services as directed. The role requires adapting to changing operational needs and covering open positions to keep locations running and maintain service and guest-satisfaction standards. The position requires two years of customer service experience, concessions management experience, two years of food and beverage management experience, ServeSafe Manager Certification, and proficiency in Microsoft Office, including Excel. Physical demands include lifting and carrying up to 50 pounds, as well as frequent reaching, standing, walking, stooping, and repetitive eye-hand coordination. The work environment includes high noise, changing weather, frequent movement between indoor and outdoor areas, and exposure to heat, cold, dust, pollen, and fumes. Extended or irregular hours, including nights, weekends, and holidays, may be required. Compensation is $50,000–$55,000 annually.

Requirements

Two years of customer service experience.
Concessions management experience.
Two years of food and beverage management experience.
ServeSafe Manager Certification.
Proficiency in Microsoft Office, including Excel.
Strong attention to detail.
Good oral and written communication skills.
Ability to add, subtract, multiply, and divide.
Strong customer service and interpersonal skills.
Ability to adapt to changes, competing demands, delays, and unexpected events.
Good organizational skills.
Ability to comply with applicable health codes.
Ability to lift and carry up to 50 pounds for periods of up to five minutes at a time.
Ability to reach, stand, walk, stoop, and perform work requiring repetitive eye-hand coordination.
Ability to work extended or irregular hours, including nights, weekends, and holidays, as needed.

Responsibilities

Train, schedule, and supervise concessions food and beverage staff at concession stands and private event bars.
Serve as Banquet Manager for Donor’s Lounge events as needed.
Provide event oversight, technical proficiency, operational support, and personnel support.
Assist with reconciling concessions and private event bar paperwork after each event.
Maintain appropriate inventory levels using prior sales history.
Monitor compliance with health and fire regulations for food preparation and service.
Ensure POS systems are working properly before events; understand FOH and BOH POS operations, operate the system, finalize transactions, and troubleshoot related applications and hardware.
Review product quality before items are served and ensure compliance with health codes and liquor laws.
Establish and maintain positive client relationships.
Set up operations by verifying opening inventory, assigning duties, checking sanitation, confirming locations are operational, aligning food production with projected attendance, and ensuring proper cash handling and distribution procedures.
Manage and operate venue concessions before, during, and after events.
Perform staff scheduling and check-in, equipment inspections, POS monitoring, vault duties, guest complaint resolution, training, food production, cleanup, post-event reconciliation, and reporting.
Cover open positions as needed and assist with Premium Services operations and event needs as directed.
Ensure compliance with venue policies and procedures, alcohol-service requirements, food-handling and sanitation guidelines, and general safety policies.
Immediately report alcohol-service and other compliance issues to the Director.
Complete post-event evaluations, compile data, track monetary and product shortages, and generate reports.
Ensure a safe work environment free from harassment and discrimination; address and communicate safety concerns, hazards, accidents, incidents, and health issues promptly.
Communicate workplace expectations to staff and volunteers; provide ongoing assistance, training, mentoring, and constructive feedback; reinforce procedures and lead by example.
Perform other duties as assigned by the Director.