Food and Beverage Manager

Legends Global • Richmond, VA

8d • Onsite

About The Position

Legends Global is hiring a full-time Food and Beverage Manager for Dominion Energy Center in Richmond, Virginia, which includes Carpenter Theatre, Mooney Hall, and Gottwald Playhouse. Reporting to the Director of Food & Beverage, the manager oversees venue concessions and supports private events. The role covers event planning and operations, staffing, food preparation and production, inventory, cash control, point-of-sale systems, compliance, cleaning, safety, guest service, and employee and volunteer training and supervision.

The manager provides operational oversight before, during, and after events, including setup, staff assignments, equipment and POS checks, food production, guest complaint resolution, closing, reconciliation, reporting, and troubleshooting. The role may include serving as Banquet Manager for Donor’s Lounge events and assisting with Premium Services operations. The manager is expected to help cover open positions when needed, uphold venue and company standards, and promote a safe, respectful, and cooperative work environment.

Requirements

• Two years of customer service experience.
• Concessions management experience.
• Two years of food and beverage management experience.
• ServeSafe Manager Certification.
• Proficiency in Microsoft Office, including Excel.
• Strong attention to detail.
• Good oral and written communication skills.
• Ability to add, subtract, multiply, and divide.
• Strong customer service and interpersonal skills.
• Ability to adapt to changing work demands, competing demands, delays, and unexpected events.
• Good organizational skills.
• Ability to comply with applicable health codes.
• Ability to work extended and/or irregular hours, including nights, weekends, and holidays, as needed.
• Ability to lift and carry up to 50 pounds for periods of up to five minutes at a time.
• Ability to frequently reach, stand, walk, and stoop, and perform work requiring repetitive eye-hand coordination.

Responsibilities

• Train, schedule, and supervise concessions food and beverage staff at concession stands and private event bars.
• Serve as Banquet Manager for Donor’s Lounge events as needed.
• Provide event oversight, technical proficiency, and operational and personnel support.
• Assist with reconciling concessions and private event bar paperwork after each event.
• Maintain appropriate inventory levels using prior sales history.
• Monitor compliance with health and fire regulations for food preparation and service, health codes, liquor laws, and alcohol service requirements.
• Ensure POS systems are working properly before events; understand front-of-house and back-of-house POS operations; operate the system, finalize transactions, and troubleshoot issues.
• Review product quality before items are served.
• Establish and maintain positive client relationships.
• Perform setup duties, including verifying opening inventory, assigning duties, ensuring sanitation standards, confirming locations are operational, and matching food production to projected attendance.
• Ensure employees and nonprofit organization stand leaders follow cash distribution and handling procedures.
• Manage and operate venue concessions before, during, and after events.
• Handle staff scheduling and check-in, equipment inspections, POS monitoring, vault duties, guest complaints, training, food production, cleanup, post-event reconciliation, and reporting.
• Cover open positions as needed to keep locations operational and meet service and guest-satisfaction standards.
• Assist with Premium Services operations and event needs as directed by the Director.
• Immediately report alcohol service, compliance, safety, and health issues to management; address hazards, accidents, and incidents.
• Complete post-event evaluations, compile data, track monetary and product shortages, and generate reports.
• Serve as a resource for POS applications, training, and hardware issues.
• Ensure event staff and volunteers understand workplace expectations; provide ongoing assistance, training, and mentoring; reinforce procedures; lead by example; and give constructive feedback.
• Promote a safe work environment free from harassment and discrimination and a positive, enthusiastic, cooperative work environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed