Food & Beverage General Manager - California Lodge
About The Position
California Lodge is the primary gateway to Heavenly Mountain Resort and serves as the first impression for thousands of guests each day. Home to multiple food and beverage venues including Golden State Kitchen, Cal Bar, the Rockstar Après Deck and Hot Chocolate Heaven alongside numerous seasonal activations, employee functions and private events, this operation combines high-volume quick service with elevated hospitality in one of North America's premier ski destinations. The General Manager serves as the operational leader for California Lodge Food & Beverage, responsible for creating exceptional guest experiences, inspiring and developing high-performing teams, driving financial results, and ensuring the lodge consistently reflects Heavenly's commitment to hospitality, quality, and operational excellence. Success in this role means fostering an operation where employees take pride in their work and guests leave with memorable experiences that inspire them to return.
Requirements
- Five or more years of progressive leadership experience managing high-volume food and beverage, hospitality, or resort operations.
- Experience leading multiple supervisors and large seasonal teams in a fast-paced environment.
- Demonstrated success managing financial performance, including labor, inventory, purchasing, food cost, and operating budgets.
- Strong leadership, communication, coaching, conflict resolution, and organizational skills.
- Experience managing multiple food and beverage concepts or outlets preferred.
- Intermediate proficiency in Microsoft Outlook, Word, Excel, and operational reporting systems.
- California Food Handler Certification and ServSafe Manager Certification required.
- TIPS Certification, or ability to obtain upon hire.
- Valid driver's license.
- Ability to work weekends, holidays, evenings, and peak operating periods.
- Ability to work outdoors in varying mountain weather conditions.
- Ability to successfully complete the required skiing or snowboarding assessment for mountain access.
- At least 18 years of age.
Nice To Haves
- Experience managing multiple food and beverage concepts or outlets
Responsibilities
- Champion a guest-first culture by creating welcoming, memorable experiences throughout the operation.
- Ensure all guest-facing spaces remain clean, organized, presentation-ready, and reflective of Heavenly's hospitality standards through daily operational walkthroughs.
- Proactively resolve guest concerns while identifying opportunities to continuously improve the guest experience.
- Execute seasonal activations, après programming, entertainment, and special events in partnership with resort leadership and Marketing.
- Lead daily operations including staffing, production, service execution, inventory, and opening/closing readiness.
- Ensure consistent execution of company standards while maintaining facility presentation, equipment readiness, and operational preparedness.
- Support maintenance projects, renovations, and continuous operational improvements.
- Maintain compliance with all company policies and applicable health, safety, food safety, and alcohol service regulations.
- Identify opportunities to enhance guest satisfaction, operational efficiency, and business performance.
- Drive financial performance through effective labor management, purchasing, inventory controls, scheduling, and operational efficiencies.
- Monitor key business metrics including sales, labor, food cost, inventory variance, productivity, and guest satisfaction to make informed business decisions and improve performance.
- Identify opportunities to grow revenue through merchandising, menu execution, and operational innovation.
- Ensure accurate operational reporting, inventory accountability, and financial controls.
- Recruit, coach, mentor, and develop supervisors while fostering a culture of accountability, ownership, and operational excellence.
- Build engaged, high-performing teams through coaching, recognition, and performance management.
- Set clear expectations and hold leaders accountable for operational execution, safety, and guest service standards.
- Successfully lead teams through operational changes while maintaining a positive and engaged culture.
- Partner closely with Mountain Operations, Base Operations, Skier Services, Retail, Rentals, Ski School, Marketing, and other resort teams to deliver a seamless guest experience.
- Demonstrate a One Team mindset by supporting resort-wide initiatives, special events, and peak operational periods.
- Serve as the primary operational leader for California Lodge during changing business conditions, weather events, and peak visitation periods.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
