Food & Beverage Administrative Assistant

HM Alpha Hotels & Resorts•Nashville, TN

20h•Onsite

About The Position

The Food & Beverage Administrative Assistant assists in the organization and clerical duties by functioning as the central contact for information specific to this department. This role involves professionally answering and directing telephone calls, greeting clients, and responding to inbound inquiries via phone, email, and written communication within established timelines. The position requires maintaining an organized and professional office environment, an accurate, confidential, and user-friendly filing system, and creating/distributing reports, presentations, correspondence, and proposals for departmental needs. Additionally, the role includes conducting property tours, educating customers on property features, building positive working relationships across hotel departments, collaborating with various teams to create guest amenities, and providing administrative support to Food & Beverage members.

Requirements

HS Diploma or equivalent
Minimum 2 years of Administrative Assistance or similar experience
Computer skills including word processing, spreadsheets, and brand property Management System(s).
Exercise excellent communication and listening skills.
Successful completion of a background check is required prior to employment.

Responsibilities

Professionally answer and direct telephone calls, greet clients, and respond to inbound phone, email, and written inquiries within established response timelines.
Maintain an organized, professional office environment and an accurate, confidential, and user-friendly filing system.
Create, prepare, and distribute reports, presentations, correspondence, and proposals for departmental needs.
Conduct property tours and educate current and prospective customers on property features, products, and services.
Build and maintain positive working relationships across all hotel departments to ensure efficient communication and service delivery.
Collaborate with Food & Beverage, Front Office, Housekeeping, and Culinary teams to create and deliver guest amenities and gifts.
Provide administrative support to Food & Beverage members and assist with departmental operations as needed.
Ensure all guest, client, and internal communications are handled professionally, accurately, and in a timely manner.
Other duties as assigned.