Food & Beverage Administrative Assistant

Marriott•Newport Beach, CA

7d•Onsite

About The Position

This role involves entering and retrieving information from computer databases, updating records, files, and reservations, and responding to guest inquiries. The position requires transmitting information via computer, mail, or facsimile, and operating standard office equipment. Responsibilities include preparing documents using various software, handling incoming and outgoing mail, and maintaining both computer- and paper-based filing systems. The role also involves compiling, sorting, and filing records of office activities and business transactions, and entering and locating work-related information using computers or point-of-sale systems. Additionally, the position requires adherence to company policies, maintaining a professional appearance, protecting company assets, and providing excellent guest service, including assisting individuals with disabilities. Communication skills are essential, both written and verbal, as is the ability to develop positive working relationships and support team goals. Physical requirements include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. The company, Marriott International, is an equal opportunity employer that values diversity and inclusion, and considers qualified applicants with criminal histories. JW Marriott, a luxury brand within Marriott International, emphasizes associate well-being and provides a supportive work environment.

Requirements

Proficiency in using a keyboard, mouse, or trackball.
Experience with word processing, spreadsheet, database, or presentation software.
Ability to operate standard office equipment.
Skills in handling incoming and outgoing mail.
Experience in creating and maintaining filing systems (computer- and paper-based).
Ability to compile, copy, sort, and file records.
Experience with computers and/or point of sale systems.
Adherence to company policies and procedures.
Professional appearance and demeanor.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Excellent guest service skills.
Clear and professional communication skills (verbal and written).
Ability to develop and maintain positive working relationships.
Teamwork and collaboration skills.
Ability to listen and respond appropriately to employee concerns.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.