Food and Beverage Supervisor

Stonebridge Hospitality Associates•Denver, CO

7d•Onsite

About The Position

The Food & Beverage Supervisor is responsible for supervising and controlling multiple food and beverage outlets to meet hotel and brand standards. The role includes ensuring efficient service, maintaining profitability, and compliance with regulations, particularly liquor laws, while delivering an exceptional guest experience.

Requirements

3+ years of experience in food and beverage operations or a supervisory role.
Strong understanding of POS systems, cost control, and inventory management.
Knowledge of food hygiene regulations and liquor laws.
Proven ability to manage and lead a team, including training and performance management.
Excellent customer service skills, with a focus on guest satisfaction.
Strong communication skills, both written and verbal.
Ability to work under pressure and manage multiple tasks in a fast-paced environment.
Proficiency in resolving guest complaints and maintaining high service standards.
Ability to collaborate with different departments, such as front office and housekeeping.

Responsibilities

Ensures prompt and efficient service of all meals, snacks, and beverages to the required standards.
Maintains profit margins by managing costs through sales analysis, menu costing, and cash handling procedures.
Ensures cleanliness and maintenance of the restaurant and bar, banquets, and Starbucks including table setups and flower arrangements.
Supervises food and beverage associates, ensuring they are well-groomed, professionally dressed, and provide courteous service.
Manages food and beverage service staff, ensuring they are trained and meet service standards.
Manages the ordering, storing, and issuing of goods, maintaining security and adherence to stock requirements.
Handles customer complaints and ensures high service quality.
Ensures compliance with hygiene, health, and safety standards.
Conducts regular performance reviews, identifies training needs, and ensures ongoing staff development.
Circulates throughout food and beverage outlets, maintaining visibility with guests and staff.
Conducts regular staff training and stays informed about industry trends for continuous improvement.