Food and Beverage Supervisor

OTO Development•Scottsdale, AZ

5d•Onsite

About The Position

We are pleased to announce a wonderful opportunity for Food and Beverage Supervisor. This role involves executing and overseeing the setup of meeting spaces for banquet and catering events, supervising kitchen staff on food preparation timing, and directing the prompt, efficient, and friendly serving of food and beverage. You will work closely with the Sales Team to ensure client satisfaction and meet with clients on the day of the event to review Banquet Event Orders. The role also includes welcoming guests, monitoring the dining area, following sanitation procedures, assisting with ordering and cost control, scheduling staff, responding to guest concerns, and assisting in team member selection, training, and development. Additionally, you will resolve operational issues, monitor and control the maintenance and sanitation of banquet areas and equipment, maintain a professional appearance, and assist with gallery host/front desk responsibilities as needed.

Requirements

Ability to pass certification tests required to meet health department and brand standards.
Ability to work well with others.
Customer focus including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations.
Strong listening skills to ensure accurate understanding of guest wishes.
Maintain composure to work effectively under pressure and to address and resolve guest problems or concerns.
Ability to execute food and beverage events and direct staff strategically to ensure successful events.
Approachable and encourage effective communication with guests and fellow team members.

Responsibilities

Execute and oversee the setup of meeting spaces for banquet and catering events to ensure compliance with banquet event orders with optimal level of service, quality and hospitality.
Work with and supervise kitchen staff on the timing of food preparation to ensure that meals are ready on time in accordance with specifications on the banquet event order, and are served in a visually appealing manner.
Supervise and direct the prompt, efficient and friendly serving of all food and beverage for banquets and gallery.
Work closely with the Sales Team to ensure clients are happy with all aspects of their events including room set up, F&B service, A/V functions and food quality.
Meet with the clients on the day of event to review the Banquet Event Order and any changes to ensure delivery of a quality product.
Welcome guests and monitors the dining area during meal time to ensure adequate supplies, that guest needs are met, and supports the hotel’s overall hospitality image and objectives.
Follow required sanitation procedures for food handling safety. Obtains and maintains any food handling certificates that may apply.
Assist in ordering of food and beverage items as well as controlling of cost and waste.
Assist with scheduling staff.
Respond promptly and appropriately to any guest questions or concerns.
Assist in the selection, training and development of team members.
Work quickly and independently to resolve operation issues when necessary, ensuring proper follow through with appropriate team members.
Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
Must be professional and hospitable at all times and maintain a professional appearance.
Assist with gallery host/front desk responsibilities as needed.