Food and Beverage Supervisor

Charlestowne Hotels • Charleston, SC

6d • Onsite

About The Position

The Food and Beverage Supervisor oversees front-of-house service staff and training, bringing prior food service and bar experience along with strong leadership and guest service skills. This role maintains high standards of service, safety, and cleanliness; works a flexible schedule (including weekends, holidays, and late nights); ensures every guest has a positive, end-to-end dining experience; and resolves issues promptly. The Supervisor is expected to exemplify the hotel’s culture.

Requirements

• Previous experience as a Food & Beverage Supervisor.
• Guest relations training and strong customer service skills.
• Knowledge of proper food handling and safety standards; required food safety certification(s).
• Effective English communication with guests, coworkers, and management.
• Strong written and verbal communication skills.
• Positive, upbeat attitude and professional demeanor.
• Proven attention to detail, speed, accuracy, follow-through, and courtesy; able to work with minimal supervision.
• Consistent punctuality and reliable attendance.
• Strong interpersonal skills; works well with coworkers and the public.
• Proficiency with computers (Microsoft Office/Google Workspace), POS systems (e.g., Micros), and reservation platforms (e.g., OpenTable).
• Basic familiarity with cooking techniques.

Responsibilities

• Lead a team of employees, including hiring, training, scheduling, and development.
• Ensure exceptional service throughout the guest experience and deliver memorable dining from start to finish.
• Accurately handle daily cash deposits.
• Open or close the restaurant, securing cash, liquor, and access points.
• Foster a service-first culture.
• Assist the kitchen with prep or plating as needed to ensure every dish meets quality standards.
• Maintain cleanliness of front-of-house areas (e.g., windows, light fixtures, entrance) as assigned.
• Assign service-related tasks to servers.
• Properly check out servers and bartenders at end of shift.
• Bus tables and support dish processing when necessary.
• Ensure dining tables are set and ready for service.
• Communicate menu items, specials, changes, and any limited-availability items to staff.
• Confidently open and pour wine tableside.
• Perform basic cleaning tasks as directed.
• Provide coverage for absent staff when needed.
• Assist with special events as required.
• Greet all guests warmly with an appropriate welcome.
• Consistently adhere to grooming and appearance standards.
• Understand and communicate the hotel’s products and services.
• Follow all safety and security policies and procedures.
• Report accidents, injuries, and unsafe conditions to management.
• Ensure team uniforms and grooming meet professional standards.
• Maintain confidentiality of proprietary information and protect company assets.
• Anticipate and address guest needs proactively.
• Assist guests with disabilities.
• Thank guests with genuine appreciation.
• Answer phones using appropriate etiquette.
• Build and maintain positive working relationships with colleagues.
• Comply with all quality assurance standards and expectations.

Benefits

• $1000 Sign-On Bonus
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed