F&B Pool Manager

Gale Hotels•Miami, FL

4d•Onsite

About The Position

The Food & Beverage Pool Manager is responsible for overseeing all poolside food and beverage operations, ensuring exceptional service to guests while maintaining strong financial performance, operational efficiency, and cleanliness standards. This is a hands-on leadership role responsible for managing staff, coordinating with other departments, maintaining sanitation and safety standards, and ensuring the pool area, bar, and towel stations are consistently clean, organized, and guest ready. The Manager is accountable for service execution, staff development, inventory control, and the overall presentation of the pool area.

Requirements

Minimum 3 years of Food & Beverage experience.
Cash handling experience necessary.
Familiarity with restaurant management software (POS).
Strong customer service skills.
Flexibility to work in shifts, including weekends, evenings, and holidays.
Strong organizational skills and attention to detail.
Excellent communication skills.
High School degree, GED or Equivalent.
Excellent verbal communication skills in English and Spanish (preferred).
Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
Ability to work well under pressure and respond quickly and effectively to emergencies.

Responsibilities

Oversee daily operations of the poolside food and beverage outlet.
Supervise, train, coach, and discipline pool servers, bartenders, and support staff.
Create and manage staff schedules with appropriate coverage based on business needs.
Ensure all service standards, policies, and procedures are consistently followed.
Lead by example by working as a bartender and/or server when operationally necessary.
Handle guest concerns, complaints, and conflict resolution in a professional manner.
Manage inventory, product ordering, and cost control for poolside operations.
Monitor financial performance and identify opportunities to improve revenue, efficiency, and guest satisfaction.
Ensure the pool area, bar area, towel stations, and surrounding spaces are clean, organized, and well-maintained at all times.
Perform and oversee cleaning duties, including: Washing, folding, stocking, and maintaining pool towels, Cleaning and organizing the bar area Maintaining cleanliness of the pool deck, furniture, and service stations Ensuring trash removal and proper sanitation throughout the pool area
Ensure compliance with all health, safety, and sanitation regulations.
Coordinate with Engineering, Housekeeping, and other departments to address maintenance, safety, and cleanliness needs.
Identify areas of opportunity and implement improvements to service, operations, and guest experience.
Ensure all safety precautions are followed by staff while performing duties.