Food and Beverage Operations Supervisor

Round1•San Francisco, CA

5d•Onsite

About The Position

The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Supervisor will forecast, plan and manage all F&B orders, staff, and finance. Their goal is to maximize sales and revenue, customer satisfaction, and employee engagement. Open availability is required. We require staff that handle and serve alcohol be at least 21+.

Requirements

F&B Supervisor must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.
The F&B Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).
High School Diploma/GED and two-year related experience; or equivalent combination of education and experience.

Nice To Haves

Are you into video games, bowling, karaoke?
Are you friendly, outgoing?
Do you enjoy being around people and work in a fun environment?

Responsibilities

Conducts food preparation, designates portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
Assists in the scheduling and receiving of food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
Assists in department employee schedules and assign duties.
Investigates and resolve customer complaints regarding food quality, service, or accommodations.
Must have full knowledge of process for serving alcohol within the premises.
Conducts alcohol and age restriction control in accordance with company policies.
Maintain a floor presence of at least 90% of shift, providing sales & trouble shooting support.
Open/Close store & department following company guidelines.
Train, coach, & issue disciplinary actions for department staff when requested by FB Manager.
Create department schedule, task assignments, & issue breaks/lunches when requested by FB Manager.
Attends weekly staff meetings with department Manager to discuss and resolve any issues relating to operations, staffing, customer service, etc.
Conducts tills checks, refunds, price adjustments in accordance with the company policy.
Sets performance goals with the upper management.
Learn company policies that affect the department/business.
Monitors progress performance with key trainers and upper management.
Achieve department sales goals through the efficient execution of Company policies.
Follows Company guidelines for managing confidential information, customer satisfaction and supervising F&B associates.
Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.