Food and Beverage Manager

Paragon Star•Lees Summit, MO

18h

About The Position

The Food and Beverage Manager oversees food and beverage services within and around the facility, with the goal of providing exceptional guest experiences. The role manages daily operations, staff, menus, costs, and customer satisfaction, including concessions, beverage carts, food trucks, and related functions. The manager supervises part-time concessions staff and works flexible hours, including evenings, weekends, and holidays, to accommodate event schedules. The position manages concession operations and inventory; supports hiring, training, staff development, scheduling, and personnel recommendations; coordinates food and beverage services for practices, tournaments, and events; enforces health and safety requirements; maintains relevant food-handler and liquor licenses; manages vendor relationships and financial reporting; and oversees concession-area maintenance. The role is based primarily in an open-air sports complex and involves physical activity, manual labor, and exposure to varied weather and potentially high noise levels.

Requirements

At least 3 years of proven experience in hospitality management or a related field.
Must be at least 21 years of age.
Excellent communication and interpersonal skills.
Excellent organizational, leadership, and customer service skills.
Ability to work in a fast-paced environment under pressure.
Effective oral and written communication skills and good listening skills.
Knowledge of basic math.
Strong leadership or proven team-management abilities.
Strong time-management skills and attention to detail.
Ability to meet deadlines and prioritize multiple tasks.
Ability to read, comprehend, and implement complex policies and procedures.
Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate event schedules.
Knowledge of hospitality industry trends, best practices, and regulations.
Ability to sit, stand, walk, squat or stoop, bend, and lift or move up to 50 pounds.
Ability to perform manual labor and remain on one's feet and moving for hours at a time.
Ability to work in all extremes of weather and potentially high noise levels; hearing protection may be required.

Nice To Haves

Food and beverage management experience is preferred.
Fluency in English and Spanish is a plus.
A bachelor's degree is preferred but not required.

Responsibilities

Manage the concession stand and keep it clean and orderly.
Oversee daily operations, including opening and closing, taking orders, preparing food and beverages, and maintaining cleanliness.
Manage and maintain appropriate inventory levels of food, beverages, and cleaning supplies.
Assist with hiring and managing hospitality staff, including training, staff development, and recommendations regarding discipline and termination.
Manage employee schedules and ensure adequate staffing.
Ensure high-quality service, effective cost management, and guest satisfaction.
Coordinate food and beverage services with facilities and sports management for practices, tournaments, and events, and obtain necessary permits.
Enforce health and safety rules.
Monitor and adjust the concessions menu based on consumer trends.
Create a CRM plan for use with the Paragon Star app and/or Clover POS.
Maintain current ServSafe and food-handler licenses for hospitality staff.
Track and update liquor licenses.
Manage relationships and financial matters with outside food and beverage vendors.
Work with the supervisor and accounting staff on food and beverage financial reporting.
Manage maintenance of the concession area, including adjacent seating areas.
Perform other duties as assigned.