Food and Beverage Manager

Pyramid Global Hospitality•Gainesville, FL

45d•Onsite

About The Position

The Hilton University of Florida Conference Center is seeking an energetic, hands-on Food & Beverage Manager to oversee the daily operations of our food and beverage outlets. This position is responsible for delivering exceptional guest experiences while leading and developing the outlet team, maintaining Hilton brand standards, and driving revenue through outstanding service and creative marketing initiatives. The Food & Beverage Manager reports to the Director of Food & Beverage and works closely with the F&B team to create memorable dining experiences for hotel guests, conference attendees, University visitors, and the local community.

Requirements

Minimum of 2–4 years of progressive Food & Beverage supervisory or management experience in a full-service hotel, restaurant, or resort.
Strong leadership skills with a passion for developing team members.
Excellent guest service, communication, and interpersonal skills.
Ability to thrive in a fast-paced, high-volume environment.
Strong organizational skills and attention to detail.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Ability to stand and walk for extended periods while actively managing the floor.

Nice To Haves

Hilton brand experience.
Hotel or conference center food and beverage experience.
Experience with restaurant promotions, marketing initiatives, and community engagement.
Knowledge of Micros, POS systems, and Microsoft Office.
ServSafe Food Manager Certification and alcohol service certification (or ability to obtain after hire).

Responsibilities

Helps manage the day-to-day operations of all hotel food and beverage outlets, ensuring exceptional guest service and operational excellence.
Lead service during meal periods by actively managing the dining room, assisting team members, and interacting with guests.
Ensure compliance with Hilton brand standards, company policies, food safety regulations, and health department requirements.
Maintain a clean, organized, and welcoming dining environment.
Monitor guest satisfaction and promptly resolve service concerns to ensure an outstanding dining experience.
Recruit, train, coach, and motivate front-of-house team members.
Conduct daily pre-shift meetings to communicate priorities, menu updates, promotions, and service expectations.
Foster a positive, team-oriented work environment focused on accountability and continuous improvement.
Assist with performance evaluations, coaching, recognition, and corrective action as needed.
Help develop and execute promotions, special events, holiday offerings, and seasonal menus that increase outlet traffic and revenue.
Work with the Shula’s Team to promote restaurant events and community engagement.
Assist in developing social media content, marketing ideas, and local partnerships to increase visibility of the restaurant and lounge.
Monitor guest reviews and online reputation, responding appropriately and implementing improvements when needed.
Create memorable experiences that encourage repeat business from both hotel guests and local patrons.
Assist the Director of Food & Beverage with achieving revenue, labor, and profitability goals.
Monitor daily sales, labor costs, and operational expenses.
Assist with inventory counts, ordering, receiving, and maintaining appropriate stock levels for outlet supplies.
Prepare reports and complete administrative tasks as assigned.