Food and Beverage Manager

Groupe Nordik•Chelsea, QC

13d

About The Position

Passionate about the hospitality industry? Are you described as a dynamic, creative, and team-oriented leader? Are you looking to grow within a high-performing team in an inspiring environment? The food and beverage services at Nordik Spa Village complement and enhance our visitors’ experience. With five distinct dining options (the Restaurant, Panorama Lounge, Mezz Café, Biergarden, and the seasonal Shack), our F&B team extends the wellness ritual into a revitalizing culinary experience. Locally sourced food and beverages, served by attentive artisans, bring farm-to-table dining to life. What we are looking for: We are seeking a motivated and organized Food & Beverage Manager who can oversee operations, inspire teams, and ensure an exceptional guest experience, while contributing to staff management, inventory control, and overall business performance. Responsibilities include:

Requirements

Post-secondary education.
Minimum of three (3) years of relevant supervisory experience in the food and beverage industry.
Ability to raise team awareness and ensure compliance with food allergy practices.
Bilingual in French and English (mandatory; approximately 75% of our clientele is English-speaking).

Nice To Haves

Valid Action Service or Smartserve certification (an asset).
Computer skills, including POS setup and Lightspeed experience (an asset).
Knowledge of wine, beer, and cocktails (an asset).

Responsibilities

Manage and coordinate operations across all service points (Restaurant, Lounge, Mezz Café, Biergarden, and the seasonal Shack).
Ensure compliance with alcohol regulations, hygiene, sanitation, and workplace health and safety standards, following established procedures and cleaning checklists.
Lead, motivate, and develop teams to deliver high-quality customer service.
Ensure the health and safety of all employees and guests at all times.
Monitor and ensure task compliance during openings, closings, and shift changes, following standards and task checklists.
Create an engaging and dynamic environment where all staff work together to achieve high performance.
Address customer issues or complaints professionally and promptly.
Identify and resolve technical challenges related to operations (e.g., payment systems, POS, or other equipment).
Collaborate with managers of other departments to ensure a consistent guest experience.
Ensure all employees adhere to presentation standards (uniforms, personal hygiene, etc.).
Recruit, select, and train staff in collaboration with the management team and coordinator.
Manage inventory efficiently, including stock levels, orders, and replenishment.
Support employee development by organizing training and performance management sessions two to three times per year.
Maintain company standards and service levels to increase sales and control costs through creative and engaging initiatives for staff.
Participate in committees or working groups within the organization to share best practices.
Perform other administrative duties as required.