Responsable des opérations de restauration (en formation) / Food and Beverage Manager (In Training)

Four Seasons Hotels and Resorts•Montreal, QC

7d•Onsite

About The Position

Four Seasons Montreal is seeking Managers-in-Training (MIT) to join our award-winning team of service providers who share our organization’s passion for excellence and will infuse their enthusiasm for hospitality in everything they do. Our MITs have the opportunity to shape our guest and employee experiences by providing exceptional knowledge and service. A work authorization for the selected location is required. This role involves completing job rotations within the Food & Beverage division, learning and following service standards, anticipating guest needs, leading daily briefings, and completing two key projects: one to impact guest or employee experience and another to develop a hotel-wide strategy for revenue enhancement and profitability. The MIT will contribute to a positive environment, demonstrate strong leadership, work professionally with colleagues, and maintain discretion and confidentiality. Understanding and embodying the Four Seasons culture, practices, and philosophy is essential.

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience is required
Two years previous experience with a preferred leadership progression
Ability to quickly gain a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. This working knowledge is generally learned on-the-job
Positive attitude with a generous and uplifting team approach
Ability to proactively anticipate and prioritize the needs of the guest
Energetic and professional approach to the art of hospitality
A work authorization for the selected location is required.

Responsibilities

Complete two to three departmental job rotations within the Food & Beverage division
Learn and follow task and service standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
Lead daily shift briefings, ensure that all new hires have been properly trained and entered in to payroll system according to training manuals, give feedback and coaching to all service staff and communicate progress of training to management
Attend, participate in and occasionally lead required meetings or training events
Complete two projects: 1) significantly impact the guest or employee experience within the department with, 2) determine a hotel-wide opportunity to develop a new strategy with a focus on revenue-enhancement and profitability
Contribute to our environment with a positive and friendly attitude
Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guest and employees
Work harmoniously and professionally with co-workers and supervisors
Maintain discretion and confidentiality, including matters relating to guests, staff, and the company
Understand Four Seasons’ style, practices, culture, terminology, and general philosophy. Use these principles as guideline for behavior.

Benefits

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.)
Discounts at our MARCUS Restaurant and our 5 Star Spa
Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
Complimentary meal per shift in our employee dining room (Café 1440)
Retirement plan with employer contribution
Annual incentive plan
Paid time off including sick days, vacation days and 2 additional floating holidays per year
Excellent training, development, and mobility opportunities
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)
Promotion to Manager upon successful completion of the program
Acquire the skills that serve as the foundation for Four Seasons senior leadership
Be part of a cohesive team with a singular focus on creating the best possible guest experience
Ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
Be encouraged to demonstrate your professional passion
Career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
Market-leading pay and a comprehensive benefit plan
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Opportunity to engage in diverse and challenging work environment