Aerie Restaurant & Lounge Intern (May - Nov 2027)

Grand Traverse Resort and Spa•Acme, MI

1d•Onsite

About The Position

Launch your hospitality management career from the top of the resort as a Food and Beverage Intern at Aerie Restaurant & Lounge! Running from our peak season of May through November 2027, this position offers a unique opportunity to develop strong leadership, organizational, and time management skills while learning advanced sales tactics in a high-volume dining environment. Working closely with the Restaurant Manager, you will support all daily activities, monitor service on the restaurant floor, and ensure that resort guests receive smooth and consistent service. You will also collaborate directly with event planners and patrons to help plan and execute larger private events within the restaurant, giving you comprehensive, hands-on management experience.

Requirements

MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship
Must have a sense for time and urgency and be able to complete tasks and projects in a timely manner
Must have excellent customer service and communication skills, both written and verbal
Must be highly motivated with a positive attitude and have the ability to multi-task
Must be able to carry both small and large trays of food and beverages
Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service
Ability to stand for prolonged periods of time.
Constant stooping, bending and carrying of items that sometimes exceed 30 pounds however limited to 100Ibs.
Requires the ability to interact with people beyond giving and receiving instructions
Must be adaptable to performing under stress when confronted with an emergency
Must be able to effectively handle stressful and compromising situations while remaining focused and professional
Must be willing and able to work in a fast-paced typical restaurant or kitchen environment
Must follow all safety policies, procedures and standards as set by OSHA and the Health Department
Must be able to work flexible hours including days, evenings, weekends and holidays. Request time off are only granted if business allows.
Must be able to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

Prefer a minimum of 6 months working in a supervisory role
Previous knowledge of food and beverage service, product, cost control, labor control, marketing, and sales technique preferred

Responsibilities

Foster an environment conducive to guest satisfaction through prudent supervision and training of staff
Encourage and motivate staff to maintain a high level of morale at all times
Promote and practice professional and consistent standards of service and cleanliness to all employees
Follow all state laws regarding intoxicated patrons
Monitor guest satisfaction and feedback on a daily basis
Submit paperwork and reports as requested, in an orderly and timely manner. These could include disciplinary action forms, work orders, requisitions, payroll and purchase orders.
Follow all prescribed sanitation laws issued by county health department
Ensure beverage service is prompt and efficient while following all local and state laws regarding beverage product and service
Ensure quality food and beverage standards are met
Assume all responsibilities delegated by the manager and do any or all other duties to fulfill customer needs and requests
Perform opening and closing procedures of restaurant
Attend meetings as required and safety training
Support all management in their decisions and assist staff as needed
Complete all assignments requested of you
Follow all policies as delegated by the Restaurant Manager and do any and all other duties to fulfill guest’s needs and request
Provide quality products, excellent service and a friendly atmosphere for all guests
May be responsible for your own cash, bank key and gift certificates
Operate MICROS Computer System
Must follow proper grooming and dress standards set forth by the Employee Handbook
Must understand and abide by environmental practices of the resort
Other duties as assigned
Attend bi-weekly intern meetings and committee meetings.
Complete internship projects