Food and Beverage Concierge 11am - 7:30pm

Cogir Management, USA•Alexandria, VA

2d•Onsite

About The Position

The Food & Beverage Concierge is a resident-facing hospitality professional dedicated exclusively to our Independent Living residents. Stationed primarily on the 8th floor, this position ensures a high-touch, seamless food and beverage experience by supporting resident services, bar operations, dining reservation coordination, administrative F&B functions, and daily service transitions. The role acts as a central communication and service hub between residents, Culinary, Beverage, Dining Operations, and Building Operations Management (BOM). The daily schedule is 11 a.m.- 7:30 p.m. This is a non-tipped position.

Requirements

A High school diploma or equivalent is required.
A Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.
At least two to three (2-3) years of experience in an upscale dining environment is required.
Proficiency with computer systems, particularly Excel and Word, is required.
High attention to detail and accuracy in all tasks.
Strong time management and communication skills.
Friendly, patient, and professional demeanor.
Demonstrates initiative, good judgment, and professional ethics.

Nice To Haves

An Associate's degree in hospitality, Business, or a related field is preferred.
Previous experience in retirement housing is a plus.

Responsibilities

Serve as the primary F&B concierge contact for Independent Living residents.
Provide consistent, professional resident engagement throughout the service day.
Support dining reservations and inquiries via eMenu.
Assist with featured Independent Living activities in common areas.
Support front desk concierge coverage during scheduled break periods.
Monitor and respond to voicemail and email communications.
Maintain accurate resident spend-down tracking and updates.
Coordinate miscellaneous supply requests and operational needs.
Support F&B and BOM operational requests as assigned.
Manage Kavala schedule updates and labor tracking.
Confirm next day room service orders and resident appointments.
Prepare and distribute end-of-day reporting as required.
Execute resident happy hour bar service on the 10th floor.
Provide a nightcap beverage service in the 8th-floor common area.
Ensure service areas remain stocked, organized, and service-ready.
Support featured Independent Living activities in common areas.
Provide resident service support from the 8th-floor concierge desk.
Update resident spend-down records.
Coordinate miscellaneous supply ordering.
Update Kavala schedules and labor tracking.
Confirm next day room service orders and resident appointments.