Food and Beverage Attendant

Kimpton Hotels & Restaurants • New York, NY

1d • Onsite

About The Position

This role is about providing guests with quality customer service by demonstrating excellent knowledge of all menu items. The attendant will serve food and beverages to guests in a punctual, courteous, efficient, and accurate manner. The position involves acting as an advocate for the restaurant, creating personalized guest experiences, and developing relationships that encourage repeat business.

Requirements

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide support and assistance to team members while maintaining clean, dry, and safe areas.
• Greet and welcome guests and promptly attend to tables.
• Receive and take guest orders, processing them in the POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of food, wine, and beverage menus, as well as general restaurant knowledge.
• Ensure guests have an enjoyable and memorable experience, relaying any complaints to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (e.g., deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• Take on responsibilities outside of the standard job description as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed