Follow Up Specialist (Cox Fleet)
About The Position
Cox Automotive is seeking a detail-oriented Follow Up Specialist to support Cox Fleet and provide high-quality customer service. The role manages fleet-operation logistics to help ensure vehicles are maintained and repaired promptly. It handles customer calls, gathers and records requirements and vehicle-location information, communicates billing details to service providers, processes estimates, follows up on open events, and keeps customers informed. The position collaborates with roadside dispatchers to resolve problems and requires effective time management to complete tasks within deadlines. The role is fully remote for employees living outside a 30-mile radius of 300 Commerce Dr, Cherryville, NC, and hybrid for employees living within that radius. Work must be performed within the United States. The operation runs 24/7/365, with available work schedules to be determined. Training is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, beginning December 7, 2026.
Requirements
- High school diploma or GED.
- Up to 2 years of experience in a related field.
- Strong customer service experience.
- Must be authorized to work in the United States for any employer without current or future sponsorship.
Nice To Haves
- A degree in a related discipline or industry experience.
Responsibilities
- Handle all inbound calls in a timely manner.
- Gather and follow customer requirements during initial calls.
- Obtain complete and accurate information, enter data promptly, and record vehicle locations precisely.
- Communicate accurate billing information to service providers.
- Handle estimates promptly and accurately.
- Make outbound calls to obtain updates on open events.
- Keep customers updated on event status and follow their instructions.
- Collaborate with the roadside dispatcher when problems arise.
- Manage time effectively to prioritize and complete tasks within deadlines.
Benefits
- Flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare options for individuals and families.
- 401(k) retirement plan with company match.
- Professional development and continuing education opportunities.
- Parental leave.
- Fertility coverage.
- Adoption assistance.
- Pet insurance.
- Employee discounts.
- At least 6.67 hours of paid time off per month.
- Seven paid holidays per calendar year.
- Bereavement leave, time off to vote, jury duty leave, volunteer time off, and military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
