Follow Up Specialist (Cox Fleet)

Cox Communications • Columbia, NC

2d • Hybrid

About The Position

Cox Automotive is hiring a Follow Up Specialist for Cox Fleet to help deliver high-quality customer service and manage fleet-operation logistics. The position involves handling customer calls, collecting and accurately recording event and vehicle information, coordinating with service providers, and keeping customers informed about event status. The role works with the roadside dispatcher to address problems and requires effective prioritization and timely completion of tasks.

The role can be performed remotely for employees living outside a 30-mile radius of 300 Commerce Dr, Cherryville, NC. Employees within that radius work in a hybrid arrangement. All work must be performed within the United States. Schedules are assigned at the time of offer according to business and operational needs; available schedules are not yet determined, and schedule changes and shift bids are not currently available. Cox operates 24/7/365. Training is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, beginning December 7, 2026.

The hourly base pay range is $15.10–$22.69, with the possibility of additional commission and/or incentive compensation. Employment is contingent on passing a pre-employment drug test.

Requirements

• High school diploma or GED.
• Up to 2 years of experience in a related field.
• Strong customer service experience.
• Must be authorized to work in the United States without current or future sponsorship.
• Must pass a pre-employment drug test.

Nice To Haves

• A degree in a related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during initial calls.
• Obtain complete and accurate information, enter it promptly, and precisely record vehicle locations.
• Communicate accurate billing information to service providers.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Prioritize and complete tasks within deadlines.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Healthcare coverage options for individuals and families, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Professional development and continuing education opportunities.
• Parental leave, fertility coverage, and adoption assistance.
• Pet insurance and employee discounts.
• Flexible time-off policies and accommodating work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED