Follow Up Coordinator, 988

Community Health Alliance-Ohio•Hamilton, OH

2d•$23 - $23•Onsite

About The Position

Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports. We are seeking a 988 Follow Up Coordinator to coordinate follow-up services for individuals who contact the 988 Suicide and Crisis Lifeline. This position ensures timely and effective engagement with individuals post-crisis contact, supports connection to ongoing services, and works closely with internal teams and community partners to promote safety, stabilization and recovery. We are currently hiring 2nd shift (4pm-12am). Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

Requirements

High School Diploma or equivalent required
Minimum of 1 year of experience in crisis response, care coordination or related work
Ability to remain calm, professional and supportive under pressure
Ability to work collaboratively in a team-oriented environment
Competently communicates effectively verbally and in writing
Basic computer skills for documentation and online communication tools
Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
Ability to pass background checks, drug screen and required training
Reliable transportation

Nice To Haves

Associate's or Bachelor's degree in social work, psychology, counseling or related field preferred
Experience in mental health field is preferred, but not required (on-the-job training provided)

Responsibilities

Coordinate and oversee all 988 follow-up activities to ensure timely outreach and engagement with individuals post-call
Conduct follow-up calls with individuals to assess ongoing risk, provide emotional support, reinforce safety planning, and connect to appropriate services
Ensure follow-up attempts meet national 988 standards, including required timeframes and documentation expectations
Develop and maintain a system for tracking follow-up activities, ensuring data accuracy and compliance with reporting requirements
Collaborate with crisis counselors, peer support specialists, and community partners to ensure seamless care coordination
Participate in team meetings, case consultations, and quality improvement activities related to 988 follow-up services
Maintain confidentiality and adhere to all HIPAA and 988 compliance standards
Provide coverage support for crisis line or other duties as assigned, when needed
Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
Establish a rapport with callers and assist the caller to handle the presenting concern
Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
Utilize suicide prevention protocols and safety planning strategies when necessary
Provide referrals and resources for mental health services, community based organizations and emergency assistance
Document all interactions accurately and timely per agency guidelines
Collaborate with emergency responders, mental health professionals when higher level intervention is required
Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports