Manager, Follow Up

Ovation Healthcare•Boise, ID

1d•Remote

About The Position

Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

Requirements

Experience working in all aspects of revenue cycle (denials, office manager etc.)
Prior Leadership experience
Analytical & Critical Thinking Skills
Interpersonal & Communication Skills
Billing & Compliance Knowledge
Leadership Skills

Responsibilities

Oversees the operations of the Follow Up team.
Identifies opportunities to improve efficiency and overall process improvement for the assigned responsibilities.
Builds successful working relationships with Follow Up Team Leads and the Follow Up staff on and offshore.
Monitors the AR for all clients across all specialties.
Manages multiple specialties including ER/Urgent Care, Pain/Anesthesia, Geriatrics, and all other specialties.
Implements process changes within the unit.
Coordinates training needs.
Guides Team Leads to the correct resolutions.
Monitors PTO and flex time requests.
Reviews Daily Workflows.
Completes performance reviews.
Audits Employees and provides applicable feedback when necessary.
Closely monitors all claims over 60 days old.
Identifies/Resolves trending AR issues.
Involves other members of management or client services accordingly.
Reports directly to VP of Revenue Cycle.
Works closely with VP or Rev Cycle to carry out process improvements.
Alerts VP of Rev Cycle to issues in need of high-level attention for further resolution.