Lead Follow Up Specialist

Pearland•Pearland, TX

2d•Hybrid

About The Position

As the Lead Follow-Up Specialist at The Exercise Coach, you will play a crucial role in connecting with potential clients and guiding them on their fitness journey. Join a dynamic team dedicated to transforming lives through personalized exercise coaching in a supportive environment at three exercise studio locations: Pearland, Friendswood and League City. The Exercise Coach has been empowering individuals to achieve their fitness goals through innovative coaching methods with as few as two twenty-minute sessions per week. Our clients love us for our personalized approach and supportive atmosphere, while our employees thrive in a culture that values growth, teamwork, and making a real difference in people's lives. The Exercise Coach® is a professional and distraction-free health facility! We offer clients what would be more accurately described as clinical exercise, rather than the latest fitness craze in a crowded, intimidating environment. The Exercise Coach® is dedicated to helping women and men of all ages achieve their health and fitness goals through customized physical conditioning programs and the use of our proprietary technology. We pride ourselves on the safety, effectiveness, and efficiency of The Exercise Coach® where coaches are an essential piece.

Requirements

Proven experience in sales, customer service, or lead generation roles.
Strong communication skills, both verbal and written, with a focus on relationship building.
Familiarity with CRM software and lead management tools.
Ability to work independently and as part of a team in a fast-paced environment.
Excellent organizational skills and attention to detail.
Positive attitude with a strong work ethic and a proactive approach.
High school diploma or equivalent; relevant certifications are a plus.

Responsibilities

Engage with leads through phone calls, texts, emails, and follow-up messages to nurture relationships.
Track and manage lead interactions using CRM software to ensure timely follow-ups.
Collaborate with the coaching team to understand client needs and tailor communication strategies.
Schedule free initial consultations for potential clients to experience The Exercise Coach program.
Develop and implement follow-up strategies to convert leads into loyal clients.
Monitor lead conversion metrics and provide feedback for continuous improvement.
Assist in organizing promotional events and community outreach initiatives.
Maintain an upbeat and positive demeanor to inspire and motivate potential clients.