FOH Manager - Big E's Sports Grill Downtown

Suburban Inns • Grand Rapids, MI

5d • Onsite

About The Position

As a FOH Manager you would be responsible for service and management of the Front of the House in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.

Requirements

• Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing.
• Good communication skills
• High School Diploma or equivalent related experience required.
• One-year job-related experience
• ServSafe Food, CPR, and TIPS Certifications (May be completed upon hire)

Nice To Haves

• Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
• Position may require travel to other Suburban Inns properties, client locations, or other locations

Responsibilities

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Schedule Front of House (FOH) personnel according to labor guidelines established by the Restaurant Manager
• Ensure the correct appearance, cleanliness, and safety of FOH areas, equipment, and fixtures
• Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for beer and liquor
• Maintain high levels of guest satisfaction
• Maintain a presence on the floor to help drive staff engagement and create the ultimate guest experience
• Conduct table touches to 100% of tables serviced
• Assist in service of guests as needed
• Generate, carry-out, and follow-through on all service recovery efforts
• Develop and implement side work, opening, and closing procedures that adhere to SI/Big E’s standards and safety protocols
• Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and Big E’s. Discipline Team Members as needed, according to Suburban Inns’ policies
• Ensure all FOH Team Members are TIPS and/or ServSafe certified
• Monitor FOH Team Member hours to ensure compliance with posted schedules
• Review and approve payroll for FOH Team Members, ensuring that hours and payable items input are accurate and adhere to the appropriate labor laws
• Make cuts at the end of the night that align with our guest service standards and labor cost goals
• Prepare reports and schedules and perform other administrative duties
• Ensure that the dining room areas are secure at the end of the business day
• Maintain positive, open communication with the Back of the House
• Attend scheduled staff meetings
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Benefits

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Floating Holiday
• Advancement and professional growth opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED