FOH Crew (Olive & Finch - DIA)

Olive and Finch•Denver, CO

6d•Onsite

About The Position

The FOH Crew member at our Denver International Airport (DEN) locations is a vital, multi-functional role designed to thrive in a high-volume, fast-paced travel hub. In addition to delivering warm hospitality, this role requires versatility across multiple stations. The DEN FOH Crew seamlessly transitions between operating cash registers, crafting specialty beverages as a barista, managing busy to-go orders, and maintaining a clean, fully stocked counter-service environment.

Requirements

Must be able to successfully pass the required federal background screening and fingerprinting process mandated by Denver International Airport to secure an airport badge.
Strong guest service and communication skills.
Ability to excel in a high-energy, fast-paced airport environment, manage multiple tasks simultaneously, and remain calm under pressure.
Must be reliable, punctual, and adaptable to shifting passenger volumes.
Schedule flexibility to work weekends, evenings, early mornings, and holidays as needed to align with airport flight schedules.
Must be able to bend, reach, move quickly, and lift up to 25 lbs to restock supplies and support service.
Must be able to pass a federal background check.

Nice To Haves

Previous restaurant, barista, or fast-casual hospitality experience is preferred but not required.

Responsibilities

Ring in guest orders accurately and efficiently using the POS system; handle cash and card transactions responsibly.
Handcraft and prepare a full menu of specialty coffee, tea, and custom beverages to brand standards.
Package food and beverage orders securely and efficiently for travelers on the move.
Organize and manage incoming to-go, mobile, or delivery orders to ensure precision, speed, and minimal wait times.
Greet traveling guests warmly, provide efficient service to accommodate tight flight schedules, and ensure an exceptional guest experience.
Collaborate closely with BOH staff and management to maintain product availability and smooth shift operations.
Follow all Olive & Finch service standards and proudly uphold our core brand values.
Maintain a spotless, organized, and sanitary environment at the registers, espresso bar, and service counters.
Keep grab-and-go cases, pastry displays, condiments, cups, and barista supplies fully stocked throughout the shift.
Strictly adhere to all health, safety, and food sanitation procedures.