Focus Member Coordinator

SafeRide Health • Remote, TX

2d • Remote

About The Position

At SafeRide Health, the Focus Member Coordinator delivers proactive, white-glove support to high-priority members through a tier-based service model. The role combines empathy, operational precision, and problem-solving to ensure rides are seamlessly executed. The coordinator monitors ride dashboards, confirms details in advance, and serves as the primary point of contact for member inquiries, resolving issues professionally and with care. Working closely with routing, network, and operations teams, this position helps protect access to care for people who need it most.

Requirements

• High school diploma or equivalent.
• Strong verbal, written, and phone-based communication skills.
• Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Associate’s degree in Healthcare, Communications, or a related discipline.
• Familiarity with dashboards, reporting tools, or CRM systems.
• Prior exposure to working with vulnerable or high-acuity populations.
• Experience in healthcare services, transportation coordination, or member services.

Responsibilities

• Deliver personalized support to Focus Members, meeting their unique needs with empathy and efficiency.
• Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations.
• Provide real-time assistance through the Focus Member phone line, responding to inquiries and mobility accommodation needs professionally.
• Monitor the Focus Member Dashboard for key metrics, active memberships, and expiration dates.
• Identify and escalate errors, discrepancies, and potential service issues.
• Maintain accurate records to ensure continuity and quality of service.
• Collaborate with Routing, Network, and Member Services teams to resolve issues before they affect members.
• Share insights and feedback to improve workflows and the member experience.
• Ensure clear, consistent communication among stakeholders supporting Focus Members.
• Advocate for Focus Members and prioritize their needs in alignment with SafeRide’s mission.
• Uphold SafeRide’s standards for compassion, professionalism, and member-first service.

Benefits

• Competitive compensation and salary.
• Annual bonus opportunities.
• Equity options.
• Remote-first work environment with flexible hours.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off.
• Paid company holidays.
• Paid parental leave.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED