FOC Overnight Operations Specialist

PlaneSense, Inc.•Portsmouth, NH

8d•Hybrid

About The Position

At PlaneSense, Inc., every successful flight begins with a team of detail-oriented professionals working behind the scenes to support our aircraft, crew members, and clients. Our Integrated Operations Center is the operational nerve center of the organization, helping keep a dynamic aviation operation moving safely, efficiently, and with exceptional service. PlaneSense, Inc. is seeking IOC Overnight Operations Specialists to support overnight flight operations within our Integrated Operations Center. In these roles, selected candidates will monitor assigned trips and aircraft, coordinate logistical details, support crew and client needs, and help ensure operational decisions are aligned with safety, service, compliance, and efficiency. These opportunities are ideal for dependable, resilient, and resourceful professionals who are comfortable working overnight hours, weekends, and holidays as part of a mission-focused aviation operations team. If you thrive in a fast-paced environment, enjoy solving problems in real time, and take pride in delivering outstanding service during the quiet hours when precision matters most, these opportunities could be a great fit for you.

Requirements

Strong critical thinking and creative problem-solving skills.
Excellent verbal and written communication skills.
A high level of independence, accountability, and attention to detail.
Resilience, professionalism, and the ability to manage multiple priorities.
A customer service mindset and the ability to support clients, crew members, and team members with care and urgency.
Comfort working overnight shifts, including weekends and holidays.
Proficiency with Microsoft Office, Windows, internet browsers, and the ability to learn additional software systems.
Minimum of three years of experience in a service industry required.
Minimum of three years of experience in a direct client-facing role required.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Aviation operations experience preferred.
PlaneSense IOC experience preferred.

Responsibilities

Maintaining strong situational awareness of assigned trips, aircraft, crew members, and flight schedules.
Coordinating aircraft, crew, and trip logistics in accordance with company policies and regulatory requirements.
Supporting crew duty and rest tracking, validations, client confirmations, and flight schedule legalities.
Arranging details such as catering, crew meals, transportation, accommodations, FBO coordination, parking, slots, and international or CBP requirements.
Reviewing operational factors such as weather, NOTAMs, and TFRs to support informed decision-making.
Communicating across departments with professionalism, urgency, and a solutions-focused mindset.
Representing PlaneSense culture and values by prioritizing safety, service, teamwork, and continuous improvement.