Overnight Operations Manager

ABM US•Boston, MA

11h•Onsite

About The Position

The Overnight Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned Aviation account. This position provides leadership and oversight for day-to-day facilities operations, maintenance, janitorial services, building systems, vendors, employees, and service delivery. The Overnight Operations Manager serves as a primary point of contact between ABM, the client, employees, contractors, and service providers, ensuring that contractual requirements, operational standards, safety expectations, and customer objectives are consistently achieved. The role requires a hands-on operational leader who can manage people, processes, budgets, vendors, and customer relationships while driving continuous improvement and accountability.

Requirements

Ability to communicate effectively in the English language.
Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
Must also possess and utilize effective listening skills.
Basic understanding of computer software programs, including Microsoft Office.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several Concrete variables in standardize situations.
Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times
Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
High school diploma or GED required.
Previous leadership experience - 1 year.
Aviation experience or Cleaning Experience 1 year
Must be 18 years of age or older.
Must meet all requirements to receive required airport SIDA badge and Customs Seal and provide up to a ten-year work history

Nice To Haves

College degree or equivalent work experience preferred.

Responsibilities

Achieve operational performance and functional service activities.
Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
Ensure all call-off are covered.
Accommodate increase / decreased client staffing requests.
Manage the No-Fault Attendance Policy.
Represent ABM by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations.
Manage daily schedules, including employee lunches and breaks.
Maintain daily shift report for managers.
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Conduct Safety and Quality audits.
Responsible for the movement of personnel between checkpoints.
Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
Set positive, professional example for workforce.
Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.
Miscellaneous duties as assigned.