FN Call Center Operator

Cooper University Hospital•Camden, NJ

22h

About The Position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. This position is responsible for performing the duties and functions in the diet officeaccording to the current departmental policies and procedures and the job flows.Maintains current records of patient diet orders and takes patient calls for room service andguides them through choices in accordance with their diets.Customer Service: Solves customer problems, treats customer with dignity and respect.Acknowledges customer and responds quickly to customer needs.Process Room Service customer orders, including patient/family initiated orders and thosepatients needing assistance.Take phone calls and fax orders for all food requests.Coordinate processing of AM and PM nourishment orders and print AM and PMnourishment labels.

Requirements

3-5 years customer service experience (This includes cashiering, telephone sales, office management, sales clerk in any platform, operator, tray aide, hostess/host, call center, medical assistant, deli, pizza station experience, order taking, etc.)
call center experience preferred
2 years clinical food service experience
HIGH SCHOOL OR GED

Nice To Haves

call center experience preferred

Responsibilities

performing the duties and functions in the diet officeaccording to the current departmental policies and procedures and the job flows
Maintains current records of patient diet orders
takes patient calls for room service andguides them through choices in accordance with their diets
Solves customer problems
treats customer with dignity and respect
Acknowledges customer and responds quickly to customer needs
Process Room Service customer orders, including patient/family initiated orders and thosepatients needing assistance
Take phone calls and fax orders for all food requests
Coordinate processing of AM and PM nourishment orders and print AM and PMnourishment labels