FMS Coordinator

Accord•St. Paul, MN

19h•Onsite

About The Position

As a Financial Management Services (FMS) Coordinator, you will serve as the primary point of contact for families in your caseload, supporting them with administrative tasks related to participant employer obligations and budget management. You will collaborate closely with the Business Manager of FMS, the Financial Management Department, and the Senior Director of Self-Directed Services to ensure services are well-organized, timely, and aligned with our commitment to quality.

Requirements

Self-motivated and quick learner; open to learning new processes
Excellent customer service orientation
Excellent time management and prioritizing skills
Knowledge of payroll processes and budget reconciliation
Detail-oriented with proficiency in Microsoft Excel and Google Suite
Strong work ethic and team player
High level of professionalism and discretion with sensitive information
Strong problem-solving and analytical abilities
Have a valid driver’s license with reliable transportation and the ability to travel locally (Metro area)
Pass a background check
2-3 Years of experience working with individuals with developmental and/or intellectual disabilities.
Knowledgeable on self-directed services.
Must have excellent customer services and de-escalation skills.

Nice To Haves

Bilingual in Spanish, Somali, and/or Hmong
1-2 Prior experience with FMS and self-directed services.

Responsibilities

Provide exceptional customer service by responding to inquiries, resolving issues promptly and professionally, and ensuring a positive experience that reflects the company’s values and commitment to customer satisfaction.
Provide program education and assistance to the Persons Supported within your caseload.
Provide person-centered, compliance-driven support that promotes service quality.
Communicate regularly with all stakeholders to provide updates and address questions or concerns.
Complete onboarding and enrollment, including setup in FMS Software and submission of employee UMPI applications.
Maintain Program changes.
Coordinate annual renewals, submitting a referral for Reassessment for existing CFSS recipients 60 days before the current authorization expires.
Manage Service Agreements, ensuring consistency with approved budgets and coordinating necessary revisions with external care team.
Audit, reconcile and monitor budget limits and submit timely YTD Spending Summary reports to all necessary care team members.
Review expenses invoices to budget to ensure timely payment and coordination with AP Team.
Update budget changes as needed, ensure proper documentation, version tracking and reporting to required parties, including communication of service agreement changes.
Maintain accurate employee/employer data to support correct billing and payroll processes; collaborate with Payroll and HR as necessary.
Ensure compliance with DHS, waiver regulations, and Accord’s internal policies.
Track service delivery and documentation within FMS Software.
Administer and reconcile participant budgets within FMS Software, ensuring accurate tax, benefit, and expense calculations.
Troubleshoot and resolve issues, identifying opportunities to improve processes.
Assist in marketing and recruitment efforts.
Perform other duties as required or assigned.