Flow Controller: Sun-Wed 630AM-5PM

ID Logistics US•Ocala, FL

2d•Onsite

About The Position

This role is responsible for managing incoming calls and providing excellent customer service. The Flow Controller will verify shipments, schedule deliveries, process inbound and outbound loads, and maintain accurate records and reports. This position also involves ensuring compliance with company policies and safety regulations, investigating discrepancies, and collaborating with internal teams to resolve issues.

Requirements

High School Diploma or GED; or equivalent combination of experience and education.
3 months verifiable customer service experience.
Strong written and verbal communication skills.
Outstanding computer and data entry skills.
Ability to effectively multi-task.

Responsibilities

Manage incoming calls and provide excellent customer service.
Verify incoming and outgoing shipments by comparing identifying information and measuring items against bills of lading, invoices, and orders.
Schedule and review daily delivery and carrier appointments.
Process incoming deliveries and check in/out all tractors and trailers promptly.
Complete and process outbound loads accurately.
Resolve any issues with shipping and/or receiving with internal staff.
Complete and file all daily audits/reports and paperwork, including but not limited to TDR verification, yard audits, Dockmaster Updates, FUD Reports, Peculiar inventory tracking, etc.
Maintain effective communication, visibility and actively participate within the team and all staffing needs and with IB/OB clerks.
Resolve shipping and receiving issues in collaboration with internal teams.
Maintain accurate records and complete daily audits, including yard checks and inventory tracking.
Ensure compliance with Good Manufacturing Practices and report any noncompliance.
Investigate and reconcile discrepancies such as mis-shipped packages or damaged goods.
Follow all company safety rules and assist in enforcement.
Perform other duties as assigned.