Floral/Lead Clerk

Kroger•Pasadena, CA

About The Position

The Floral/Lead Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals, monitors quality assurance standards, and supports the Customer 1st strategy by encouraging excellent customer service. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

High school diploma or equivalent.
Floral experience.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Gain and maintain knowledge of products sold within the department.
Monitor and maintain sanitation according to company standards and health department regulations.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Merchandise and display products to increase sales.
Implement price changes and monitor scan integrity.
Monitor product quality and remove poor-quality products.
Control and monitor departmental inventory and maintain FTD records.
Communicate with vendors and monitor and control received inventory.
Implement company programs as directed and communicate their purpose, objectives, and procedures to team members.
Review display planners and implement them according to company guidelines.
Prepare and hang signs as needed.
Prepare for and perform inventory.
Attend required classes and meetings.
Review department statements and follow up on discrepancies.
Communicate information to upper management and store personnel.
Review department bulletins, follow through, and implement company programs.
Complete required forms.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.