FLORAL/LEAD CLERK

The Kroger Co.•West Jordan, UT

About The Position

The Floral/Lead Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position promotes respectful teamwork, helps customers with questions, and maintains knowledge of floral department products. It oversees department sanitation, stock, supplies, merchandising, pricing, product quality, inventory, vendor communications, records, displays, signs, and inventory preparation. The clerk also implements company programs, communicates with management and store personnel, attends required classes and meetings, completes forms, and supports safety, equipment maintenance, and incident reporting. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

High school diploma or equivalent.
Floral experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of products sold within the department.
Monitor and maintain sanitation according to company standards and health department regulations.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Merchandise and display products to increase sales.
Implement price changes and monitor scan integrity.
Monitor product quality and remove poor-quality products.
Control and monitor department inventory and maintain FTD records.
Communicate with vendors and monitor and control received inventory.
Implement company programs as directed and communicate their purpose, objectives, and procedures to team members.
Review display planners and implement them according to company guidelines.
Prepare and hang signs as needed.
Prepare for and perform inventory.
Attend required classes and meetings.
Review department statements and follow up on discrepancies.
Communicate information to upper management and store personnel.
Review department bulletins and follow through on and implement company programs.
Complete required forms.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.