Floral Clerk

Hy-Vee, Inc.•South Sioux City, NE

12d•Onsite

About The Position

The Floral Clerk provides prompt, efficient, and friendly customer service while creating basic floral designs and meeting merchandising needs. The role assists customers with floral orders and related paperwork, receives and organizes deliveries, prepares delivery lists, maintains floral products, and keeps the department clean and orderly. The position works with coworkers to support customer satisfaction and a pleasant work environment and may assist in other areas of the store as needed. The duties are normally performed in a store environment, where the role may involve deadline pressure and handling multiple priorities. The job includes daily contact with the public and customers and weekly contact with suppliers and vendors. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Education: less than high school, or six months or less of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Provide prompt, efficient, friendly customer service and assist customers throughout the store.
Greet customers, learn and use their names when possible, and respond to requests or suggestions.
Answer telephone calls and assist customers with floral orders in person or by phone, including completing order paperwork.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Prepare, finish, and replenish floral products, including small arrangements, corsages, boutonnieres, flowers, balloons, bouquets, and bows.
Water plants and review floral products for freshness and appearance.
Prepare daily delivery lists and send and retrieve FTD, Teleflora, and other orders using the computer.
Anticipate daily product needs, unload deliveries, place products in appropriate storage, replenish merchandise, check in products, and put products away.
Process invoices when applicable.
Keep the work area clean and neat, including coolers, counters, floors, and sinks, and remove trash promptly.
Operate department registers and handle payments and change where applicable.
Follow department and company policies, including personal hygiene and dress guidelines, and report to work as scheduled and on time.
Order products and supplies and price products as necessary.
Deliver orders as needed and assist in other store areas as needed.
Perform other job-related duties and special projects as required.
Maintain confidentiality of floral orders, including sender, recipient, order, and cost.