Floor Support

Brickstone Brewhouse Tavern•Raynham, MA

About The Position

he Floor Support role is critical to providing an exceptional guest experience at Brickstone Brewhouse. This hybrid position combines the responsibilities of a Busser, Food Runner, and General Floor Support, focusing on maintaining a clean and organized dining environment, delivering food promptly and accurately, and ensuring guests feel welcomed and cared for throughout their visit.

Requirements

Basic education or equivalent experience in a customer service role.
Ability to thrive in a high-volume, fast-paced environment while maintaining professionalism.
Frequently stand, walk, and lift up to 50 pounds.
Regularly perform tasks requiring bending, stooping, or reaching.
Ability to work in a high-heat, high-pressure environment.
Strong multitasking skills and attention to detail.
Positive, team-oriented attitude with excellent communication skills.
Commitment to maintaining a clean, organized, and guest-focused environment.
Proactive and collaborative approach to problem-solving and team support.

Nice To Haves

Previous experience as a Busser, Food Runner, or in a similar hospitality role.
Familiarity with food safety and sanitation standards.
ServSafe Certification or equivalent training is a plus.

Responsibilities

Table Maintenance & Resetting
Clear and reset tables promptly, ensuring they are clean, inviting, and ready for the next guests.
Monitor and maintain the cleanliness of dining areas, including floors, chairs, and surrounding spaces.
Replace table settings and brush chairs to maintain the restaurant’s polished appearance.
Food Delivery
Expedite food from the kitchen to tables efficiently and accurately, ensuring each guest receives the correct order.
Explain dishes and address guest inquiries upon food delivery to enhance the dining experience.
Communicate with kitchen staff to ensure timely and accurate food preparation.
Guest Support
Refill water glasses, remove used dishes, and anticipate guest needs throughout their visit.
Assist servers in addressing additional guest requests to ensure a seamless dining experience.
Cleanliness & Organization
Keep bussing, food running, and service stations stocked, clean, and organized.
Ensure the cleanliness of shared spaces, including guest restrooms and entryways, during service.
Team Collaboration
Work closely with servers, hosts, and kitchen staff to maintain smooth service flow and a cohesive dining experience.
Communicate guest feedback or concerns to management promptly for real-time solutions.